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Job Responsibilities:

The BSC will be responsible for the development and documentation of business requirements, creating user interface/user experience mockups, workflows, use cases, user stories, user documentation for training purposes, test scripts and test plans. The BSC will be expected to work in fast paced projects and will be expected to be organized, multitask, take initiatives and be customer friendly.

Skills required:

Experience with developing systems via a structured SDLC methodology including Agile methodology. Experience with developing various documentation including BRD, FRD, Use Cases, User Stories etc. Experience in developing UI/UX mockups and workflows using Visio and other design tools (Adobe XD preferred). Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation. Experience in writing test plans and test scripts and conducting various testing. Experience in creating user training manuals and conducting user training and demos. Customer service/end user support/helpdesk support experience preferred. Ability to analyze complex business processes and work flows and propose areas for improvement. 4 year college degree or equivalent study required.

Relevant work experience: 6 to 8 years