Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

Resource is needed to meet with the various parties in each process, document the current activities, see if these activities can be stream-lined, gain consensus on the stream-lined approach and build this process into Service Now. Resource is needed to identify reports/ SLAs and KPIs that come out of the box to measure the performance and timeliness of these activities. Resource will need an understanding of the available types of business rules, triggers, criteria and actions used to construct the automation of these workflows.

KNOWLEDGE AND EXPERIENCE

ITIL/ Service Management 2 years ServiceNow, FootPrints, or other ITSM tools experience 2 years Knowledge of the available types of rules, and the triggers, criteria and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment - 2 years

DUTIES AND RESPONSIBILITIES:

To identify repetitive workflows that can be automated. Meet with the users in workflows and document the current activities, develop automated workflows for these processes. When needed, recommend improvements to existing processes to eliminate non-value-added steps. Knowledge Transfer to existing state staff so they can build these workflows in the future.

REQUIRED SKILLS:

Experience with Service Management (Service Now (preferred) similar IT Service Management Tools) - 2 years Strong technical problem-solving skills 2 years Effective communication skills, listening, written and verbal; ability to communicate complex concepts to technical and non-technical stakeholders Experience automating workflows in a Service Management application 2 years

DESIRED SKILLS

Knowledge of Service Now Service to automate workflow management Process improvement Ability to identify value-added steps and eliminate non-value-added steps in workflows Identifying and establishing KPIs and reports

EDUCATION:

Bachelors Degree or equivalent certification