Date: Feb 6, 2025 Location: San Juan-Cupey, PR Company: Popular Workplace Type: Hybrid Business Systems Liaison Job Type Full-Time Exempt General Description The Business System Liaison within the Business Operational Support unit is responsible for administering the CACS application. This includes managing data, ensuring system functionality, maintaining customer satisfaction, and handling various tasks related to the application without external assistance. The role also involves maintaining technical documentation, resolving incidents, ensuring system controls, coordinating new requests and updates, developing reports and dashboards, and administering web applications for Popular Bank. Essential Duties and Responsibilities The primary function involves administering the CACS application, which includes managing data, ensuring system functionality, and maintaining customer satisfaction. + Application Management:Managing various tasks related to the CACS application without assistance from TMD or Evertec, such as handling new requests, analyzing data, and maintaining security and compliance. + Documentation and Reporting:Responsible for maintaining technical documentation, such as infrastructure diagrams, process flows, contingency plans, and test scripts. + Incident Management:Analyzing and resolving incidents, documenting solutions, and referring issues to the appropriate units or external providers. + System Controls and Validations:Ensures system controls are implemented correctly, analyzes data for system functionality, and authorizes daily processes like letter dispatches + Project Implementation:Coordinates and implements new requests and updates related to corporate projects, ensuring thorough documentation and testing. + Project Management:Managing technology projects to improve services and metrics, analyzing requirements, and collaborating with TMD for application upgrades. + Report and Dashboard Development:Develops reports and dashboards as per the requirements of the Individual Lending Services Division, using tools like Power BI and Cognos. + Web Application Administration:Administering web applications for Popular Bank, managing user access, validating documentation, and handling incidents. Education Bachelor’s or master’s degree in Engineering, Computer Science, Information Systems, related areas or equivalent. Experience Minimum of two years of experience in project management with technology, application administration and or related duties. Other Qualifications + Project Management skills + Analytical skills + Problem Solving skills + SQL programming skills + Power BI Knowledge + Outstanding communication skills in English and Spanish, both verbal and written + Excellent interpersonal skills and teamwork + Ability to meet deadlines + Skills to adapt to change easily + Availability to work extended hours, weekends, and holidays + Knowledge and practical experience in web page development and programming languages such as ASP, JavaScript, PHP and APS. + Knowledge and practical experience with enterprise data bases. + Basic understanding of collection applications and/or contact center applications (ex. Cacs or other collections applications, CMS, Workforce Management Software, Wallboards) Values Passion for People Succeed Together Own Every Moment Build the Future Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. ABOUT US Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com. Connect with us! LinkedIn (http://www.linkedin.com/company/banco-popular-de-puerto-rico) | Facebook (http://www.facebook.com/popular/) | Twitter (http://twitter.com/popular?lang=es) | Instagram (http://www.instagram.com/popular.pr?igshid=ykmhge270ti5communitybank/) If you are a California resident, pleaseclick hereto learn more about your privacy rights.