Business Systems Manager Job ID 192670 Posted 10-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Data & Analytics Location(s) Toronto - Ontario - Canada About the Role: As a CBRE Business Systems Manager, you will be responsible for overseeing the staff that provides software support, technical assistance, and the development of internal management systems. This role is part of the Business Systems Job Function. They are responsible for working with internal partners and business units to develop, install and enhance new and current systems. What You’ll Do: • Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. • Respond to and resolve technical and system issues within a variety of software packages. Resolve questions and problems within the department. Document issues, resolutions, or other actions using an incident management system. • Assist the team with the installation of basic system migrations. This also includes new clients, system implementations, and upgrades. • Ensure that all supported systems are following established best practices, regulatory requirements, CAPP, and internal and external controls. • Identify process and system improvements. Participate in internally driven projects to increase efficiency and customer satisfaction. Recommend executing functional operational programs and procedures. • Communicate ongoing feedback on team, project, and department impact of projects. Present team and clientfacing training for system overviews, changes, and new system deliveries. • Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. • Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. • Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. **"Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future"** What You’ll Need: • Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. • Extensive organizational skills with a strong inquisitive mindset. • Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financialrelated calculations. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)