**Working Title:** **Business Systems Support Team Lead** **Job Class: State Program Administrator, Coordinator** **Agency: Public Safety Dept** + **Job ID** : 83253 + **Location** : St. Paul + **Telework Eligible** : Yes + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers and DPS employees eligible to bid (permanent employees in the same job and class). Eligible bidders should apply through self-service and confirm their bid by emailing megan.lund@state.mn.us by 02/03/2024. + **Date Posted** : 01/28/2025 + **Closing Date** : 02/10/2025 + **Hiring Agency/Seniority Unit** : Public Safety Dept / Public Safety-MAPE + **Division/Unit** : DVS Administrative Services / DVS MNLARS MGMT + **Work Shift/Work Hours** : Day Shift / 8:00 AM - 4:30 PM + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $36.71 - $54.60 / hourly; $76,650 - $114,004 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE + **FLSA Status** : Exempt - Administrative + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. This position will serve as the lead worker to the staff in the Business Systems Support Unit and will coordinate business systems activities and processes with other program areas and external customers. They have broad responsibility for setting systems unit work priorities, distributing work, tracking, monitoring, and analyzing system problems and performing other related tasks as needed. The lead will direct the writing and implementation of work procedures to meet operational needs and provide technical expertise for the agency on legislative changes and fiscal notes. This position will lead technical projects that affect the agency as well as train and back up the functional experts (MNDRIVE SMEs) in the unit. This position will provide training for new MNDRIVE SMEs in the agency on procedures for SQRs, testing, and security and provide written and oral presentation of issues and propose solutions to management as required. This position will work closely with the product and systems support teams to support DVS's internal functions that are essential for meeting customer needs. This position will evaluate policies and procedures and make changes as needed. The incumbent will provide structure, organizational management, business representation, and service to the division on critical communication and service delivery systems and work collaboratively and closely with the other Division Program Directors. Additionally, this position will promote collaboration and teamwork across all internal teams including other division, MN.IT@DPS, and MN.IT Central. This position promotes good stewardship of state resources, balances operational efficiency and standardization with flexibility and customer service. **Minimum Qualifications** + Four* (4) years of experience providing work direction and technical expertise within business system support, project management, change management, and/or business process design, including reporting and providing strategic recommendations to executive leadership + Experience mentoring, coaching and training team members + Ability to work cooperatively with individuals from diverse backgrounds and underserved communities Applicants that meet the above qualifications will be further evaluated on the following: + Experience organizing and leading projects, maintaining multiple projects simultaneously, working independently and effectively under pressure + Ability to communicate clearly, present complex information to users in a comprehensive style, translate business information to technical stakeholders and translate technical and system information to non-technical stakeholders + Collecting, analyzing, and interpreting data; using data to lead decision making while navigating change, ambiguity and setbacks + Leading continuous improvement initiatives + Developing and implementing policies and procedures + Providing business requirements for IT projects; organizing and prioritizing work, and creating and proving status reports *Bachelors degree or higher may substitute for one year of experience **Preferred Qualifications** 1. Experience building and maintaining strategic relationships 2. Experience and knowledge of driver and motor vehicle related services 3. Experience with technology related project coordination and contract management 4. Experience with project work prioritization 5. Experience creating a PMO roadmap 6. Experience in Agile/Scrum 7. Certified Scrum Master or Product Owner 8. Knowledge of industry best practices, trends and emerging technologies **Physical Requirements** Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties. **Additional Requirements** This position requires successful completion of the following: It is policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components: 1. criminal history 2. reference check 3. credit check 4. US citizenship check 5. fingerprinting (EDL/Real) AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.