Serves as first line of response for all incoming internal Business Banking, Retail and Commercial Banking support calls within the Customer Service Center.  Accurately and expediently answers inquiries from internal customers on all types of new and existing business products and services. Candidates will draw on a detailed knowledge base of Commercial, Retail and Business Banking products, services, policies, and procedures.  When necessary, enter quality Service Requests within Metavante’s ECM Customer Relationship Management system, tracking issue to resolution.  Relies on excellent verbal and written communication skills to fulfill client requests and to ensure customer satisfaction.  Keeps management appraised of any escalated service issues they should be aware of and assists Customer Service Center Management with department initiatives whenever possible.

Qualifications: 

Associates Degree or related knowledge/skill base gained through experience required. Commercial and or Business Banking Relationship Administration Computer/Keyboarding Microsoft Office Ability to work in a fast-paced call center environment Associates Degree or related knowledge/skill base gained through experience required.