+ Serves as first line of response for all incoming internal Business Banking, Retail and Commercial Banking support calls within the Customer Service Center. + Accurately and expediently answers inquiries from internal customers on all types of new and existing business products and services. + Candidates will draw on a detailed knowledge base of Commercial, Retail and Business Banking products, services, policies, and procedures. + When necessary, enter quality Service Requests within Metavante’s ECM Customer Relationship Management system, tracking issue to resolution. + Relies on excellent verbal and written communication skills to fulfill client requests and to ensure customer satisfaction. + Keeps management appraised of any escalated service issues they should be aware of and assists Customer Service Center Management with department initiatives whenever possible. **Qualifications:** + Associates Degree or related knowledge/skill base gained through experience required. Commercial and or Business Banking Relationship Administration + Computer/Keyboarding + Microsoft Office + Ability to work in a fast-paced call center environment + Associates Degree or related knowledge/skill base gained through experience required.