Overview AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin. AARP’s Community, State and National Affairs (CSN) Group includes Government Relations, Programs, Volunteer Engagement, Community Outreach and Advocacy at the federal, state and local levels. It delivers on AARP’s social mission by educating and engaging people 50-plus and their families, strengthening communities, and championing issues that help give people financial and health security. The Business Technology Director position is a role in the office of Volunteer Engagement within AARP’s Community, States, and National Affairs unit (CSN). The Office of Volunteer Engagement is responsible for providing comprehensive volunteer support services, including outreach engagement, leadership development, resource provision, and technology application management. The Director indirectly leads the Volunteer Portal matrix capability/product team and application, and all interfacing systems to meet new and emerging volunteer and volunteer driven program needs. Additionally, this role owns all facets of the product lifecycle from ideation, roadmap creation, strategic planning, new feature implementation and on-going support; establishes and delivers on outcomes and metrics; cultivates deep understanding of business stakeholders including assessing needs, identifying pain points/barriers, ideating value proposition and solutions, and assisting in estimating demand; determines the best technical approach for meeting constituent needs including new features and on-going enablers. Responsibilities Leads the management of existing business applications, legacy systems, databases, and web interfaces to meet new and emerging business unit/department needs. Acts as a business liaison with technology and vendors to help facilitate and translate business needs into functional requirements. Participates in application implementation and development projects. Collaborates with senior management to develop and execute strategic technology initiatives that position the organization for success. Qualifications Bachelor’s degree in Business Information Systems, Computer Science, Engineering, the Humanities or a related field. 5+ years of consumer-facing product management experience. 5+ years of experience in the use of agile delivery methodologies. 5+ years of experience working with a diverse group of stakeholders, including regular communication with executive leadership. 4+ years of experience delivering applications/solutions and products using Salesforce Sales or Service Cloud. AARP will not sponsor an employment visa for this position at this time. Additional Requirements Regular and reliable job attendance Effective verbal and written communication skills Exhibit respect and understanding of others to maintain professional relationships Independent judgement in evaluation options to make sound decisions In office/open office environment with the ability to work effectively surrounded by moderate noise Hybrid Work Environment AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories. Compensation and Benefits AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement. Equal Employment Opportunity AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.