The **Business Technology Manager, Communication & Documentation** works collaboratively with the North American Commercial Banking (NACB) businesses on complex Commercial Lending System communication & documentation requirements. The Role writes, publishes, and maintains Commercial Lending Systems User Guides, Job Aids and other NACB standards, operating procedures, and/or manuals. The Role ensures communication & documentation are written in a clear, concise and consistent manner, to provide information that increases knowledge of BMO Commercial Lending Systems & related processes; and enables the NACB business with navigating the Commercial Lending Systems to increase BMO’s speed to market for its customers. The Business Technology Manager, Communication & Documentation is the Subject Matter Expert (SME) for all Commercial Lending Systems utilized by the Commercial Banking personnel. **Core Accountabilities:** + Determines anddocumentscontentrequirements; communicates tobusinesspartnersoncontentrequirementstoensuredocumentrequestsarereceivedinacontentreadyformat. + Collaborates with technology teams and business partners to understand key Commercial Lending System functionalities & processes and creates User Guides, Job Aids and other NACB standard operating procedures and/or manuals that provide step by step instructions on how to utilize these core Systems. + Interprets process maps, flow and various business documentation and translates these items into clear and concise documentation. + Understandscontent,assessesimpacts,andengages stakeholdersasrequiredtoensureaccuracy,consistency,andeffectivenessofcommunicationsolutions. + Collectsrequiredinformationforreviewandanalysis. + Analyzescontentandassessimpactsonexistingpoliciesandothercommunicationsinitiatives.Informationmaybeconsideredconfidentialandrequireappropriatehandling. + DevelopstechnicalSystems communicationsolutions,circulars and operation/proceduraldocuments,andmakesrecommendationsbasedonanunderstandingofthebusinessstrategyandstakeholderneeds. + Translatescomplextechnical informationintohighquality communication & documentationthatare clearandconcise. + Recommendstheengagementofadditionalstakeholders,obtainstherequiredconcurrencesandapprovals. + Executesworktodelivertimely,accurate,andefficientserviceofallcommunicationsandtasks. + Works in collaboration with change management functions relatedtoproceduralcommunications. + BuildseffectiverelationshipswithcontentissuersandSMEs tosupportbusiness/groupsinthedeliveryofdocumentation. + Ensuresalignmentbetweenstakeholders. + SupportsCommercial Lending Systems Proceduregovernanceincollaborationwith internal/externalstakeholders. **Knowledge & Skills:** + Instructional Writing, Technical Writing, Writing. + Understands technical & business requirements and translates into clear & concise documentation. + Participates/leads planning,development andexecutionoftechnicalcommunication solutionsfor the Commercial Lending Systems. + Actsasasubjectmatterexpertonrelevant Commercial Lending Systems for internal/external stakeholders. + Maintainsandenhancesknowledgeof Commercial Lending Systems procedural, policyand documentation standards,processesandframeworksin supportofenterprisestrategiesand business/groupobjectives + Planning researching and writing internal procedure documentation to support the Commercial Lending Systems. + Maintains the NACB document library and content repository. + Creates and maintains Commercial Lending Systems Job Aids, User Guides. + Participates in changemanagementplansactivities includingreadinessassessments,planning, stakeholdermanagement, execution, evaluationandsustainmentofinitiatives. + Mentoring junior Technical Writers. + Build solid relationship across the North American Commercial Bank. + Work independently with limited supervision. **Qualifications:** + 5-7yearsofTechnical Writing experience, including experience in documenting software from an end-user perspective. + Adegreeorpost-graduatediplomain technical writing, communications, journalism,or relateddiscipline. - Preferred. + 1 – 3 years of experience achieving competing priorities in a tight deadline environment and working independently. + In-depth/expert knowledgeofstandard Microsoft Officesoftware. + Excellent written & verbal communication skills. - In-depth / Expert. + Excellent attention to detail.- In-depth / Expert + Experiencewithhighcomplexity communicationsacrossthebank, including CommercialLending and Commercial Lending Systems. + Experienceworking with complex business models. + Collaboration&teamskills-In-depth. + Analyticalandproblem-solvingskills-In- depth. + Influenceskills-In-depth. **Salary:** $72,500.00 - $134,500.00 **Pay Type:** Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards **We’re here to help** At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/us/en BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.