Overview AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin. AARP’s Community, State and National Affairs (CSN) Group includes Government Relations, Programs, Volunteer Engagement, Community Outreach and Advocacy at the federal, state and local levels. It delivers on AARP’s social mission by educating and engaging people 50-plus and their families, strengthening communities, and championing issues that help give people financial and health security. As the Business Technology Manager for the Community, State, and National Affairs group, you will oversee the administration of business technology, applications, legacy systems, databases, and web interfaces to align with AARP's technology standards and meet evolving business needs. This role involves strategic planning and delivering outcomes to clients, end-users, and the enterprise, ensuring incremental business value in an agile environment. You will serve as the product owner for AARP’s Event and Engagement Management Clearinghouse (EEMC), collaborating with key internal stakeholders to understand business needs and leading a technical team. This includes working with technical and solution architects, engineers, delivery leads, and vendors on application implementation and development projects. The ideal candidate will be multi-faceted, capable of creating a meaningful technology vision, orchestrating across various stakeholders to define shared priorities, managing a full technology lifecycle that balances short-term achievements with long-term goals, and fostering a sense of partnership across the organization. Responsibilities Manages technology projects and cross-functional teams to determine resources needed and responsibly stewards them, tracks progress against established timelines, evaluates training, and monitors adoption. Collaborates across teams during the discovery phase to assess value, usability, and feasibility of enhancement concept and experience. Provides strategic guidance on the department's technology roadmap and manages the process of designing and implementing improvements and new functionality in technology applications. Creates product strategies and roadmaps based on a deep understanding of the product technology stack, department goals, and consumer needs. Leads technical engagements utilizing an agile planning and development methodology. Acts as a business liaison with technology and vendors and provides end-user training and support. Provides counsel to other business units in the execution of technology initiatives and digital engagement. Collaborates with management and IT to identify opportunities to streamline technology processes that support the business unit. Engages with internal and external vendor teams to establish priorities, manage work requests, and ensure on-time delivery of enhancements. Gathers an in-depth understanding of the organization's technical landscape, data management practices, workflows, and data available across the organization. Advises on data accuracy and integration best practices, as needed. Defines and translates strategic business ideas into technical product implementations utilizing actionable, digestible user stories and acceptance criteria, ensuring all organizational, regulatory, and strategic compliance requirements and objectives are met. Utilizes technology to advance AARP and consumer priorities. Serves as a resource within their business unit on appropriate tools/software and shares expertise openly and accessibly to advance business unit priorities and projects and to meet critical goals. Qualifications Bachelor’s Degree. 5+ years of related experience. Solid written and verbal communication skills with the ability to work with key internal stakeholders across the organization. Excellent interpersonal skills with a demonstrated ability to influence, design, and implement strategic plans. Experience managing technical projects and acting as the liaison between business and technical teams. Excellent project management, planning, and organization skills. Ability to adapt to changing priorities and balance a variety of initiatives. Preferred: Experience as a Product Owner/Capability Manager with Agile Methodology. AARP will not sponsor an employment visa for this position at this time. Additional Requirements Regular and reliable job attendance. Effective verbal and written communication skills. Exhibit respect and understanding of others to maintain professional relationships. Independent judgement in evaluation options to make sound decisions. In office/open office environment with the ability to work effectively surrounded by moderate noise. Hybrid Work Environment AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories. Compensation and Benefits AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement. Equal Employment Opportunity AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.