Help us be better partners to our internal and external clients.  Drive meaningful process improvement projects to build better efficiency within the Commercial Bank Middle Office teams. 

As a Business Transformation Associate within the Commercial & Investment Bank, you will help drive the transformation agenda for all Middle Office operations across the Commercial Bank (CB).  CB Middle Office is defined as all client facing operations that focus on providing an exceptional Client Experience from Client On-Boarding through our Customer Service processes.   

Job Responsibilities 

Complete day-to-day processes related to analysis, project management and delivery of transformation initiatives Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact Conduct quantitative analysis to scope, design as well as measure performance of transformation initiativesWork with product and tech development teams for all domains using agile methodology for client journeys and persona planningSupport roadmap for roll-out and adoption of new initiatives and capabilities across clients and employeesDevelop content to periodically update executive management, leadership and stakeholders across LOBs on roadmap, delivery milestones and change management

 

Required qualifications, capabilities and skills

3+ years of experience in financial services, consulting, technology or related disciplineDemonstrated understanding and knowledge of the CB businesses, products and operationsStrong verbal, written communications and presentation skills – ability to articulate and tell a storyAbility to partner with other teams across the organization to achieve results. Experience in data analytics / data mining techniques and leveraging them to help drive transformation objectivesSupport and develop interview campaigns, working sessions, and presentationsExperience working on transformation initiatives end-to-end, delivering business objectives through design (digital-led), systems implementation and operating model / process changeKnowledge of re-engineering processes, end-to-end process mapping, diagnosing business imperatives and driving changeBachelor of Science or Business Administration Degree 

 

Preferred qualifications, capabilities, and skills

MBAPassion for learning new operating models, technologies, and industry trendsPrevious client consulting experience PMP or other Project Management Certifications 

 

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth. 

Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and moreHelp the community through expansive volunteer opportunitiesJoin one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

 

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

 

Some travel required (10%) to visit clients and internal partners.

 

Please note this role is not eligible for employer immigration sponsorship.