Complete Description:
This position, located within OCTO’s DC-Net organization, assumes full responsibility for all management support functions associated with the initial evaluation, proposed systems engineering design, budgeting, procurement, construction, implementation, and user training involving voice, data, video, and wireless service deployments to Local government agencies and their internal end user recipients. Responsibilities include all required interaction with potential and existing customers, negotiation and implementation of servicing agreements, and final documentation of all necessary Memorandums of Understanding substantiating the implementation of IT services provided. As single point of accountability, the incumbent is responsible for meeting all service delivery dates, revenue generation and cost saving commitments, complete customer satisfaction, financial solvency and analysis, and approved ROI criteria for all operational and capital designation elements within the DC-Net organizational infrastructure.
• Acts as liaison between the Office of the Chief Technology Officer/DC-Net and Local government leaders with focus on expanding DC-Net services to the Local government. Establishes positive working relationships with Local government agency decision-makers, information services, and program staff and serves as an advisor/ombudsman in efforts to conduct long and short term information planning sessions, develop ongoing information technology strategies, and design/select value offering solutions.
• Strategizes innovative methods for marketing DC-Net products and services to new and existing customers; develops and enacts plans for implementation and measures effectiveness of marketing and outreach efforts directed at the local agency community.
• Presents DC-Net/OCTO value and positioning of solution in customer relevant and competitor differentiated manner
• Leads contract/MOUs (Memorandum of Understanding) full cycle that includes negotiations, pricing quotes, MOU/contract development, SOWs, budgets, procurement, and implementation of the project.
• Ensures that implementation of project deliverables are on time and within budget.
• Ensures procurement for each project is delivered on time and communicate with vendors and customers on the delivery.
• Exhibits demonstrated sales/revenue growth success with customers.
• Performs the complete oversight function of District IT-related management for alignment with program goals and priorities, District IT direction, and District IT standards; quantifies cost benefits; financial analysis, ROIs, identify performance measurements for success and methods for ongoing review; identifies measurable performance improvement expectations as a result of plan or project deployment.
• Strategizes and plans/develops DC-Net telecommunications product/service offerings, performs competitive market research and business/pricing analysis (including total cost of ownership and return on investment calculations), and contributes to product roadmap decision-making in support of the Local government venue.
• Produces accurate, thorough, well-organized, and clearly-written proposals/RFPs; interacts effectively with technical experts and leverage complex technologies and concepts into end-user value and application.
• Makes presentations to prospective customers; works closely with DC-Net multimedia team to enhance DC-Net's image and multimedia profile; contributes expertise in the production of user materials, including: customer/agency profiles, informative videos, slideshows, providing scripts and other support as needed.
• Creates and implements a products/services communications strategy that defines objectives, audience/customer needs, and best format for communication to local government entities (web, multimedia, other electronic, or print).
• Maintain assigned portfolio of existing and prospective accounts and develop and execute an account plan for each account within the portfolio.
• Works with DC-Net groups to analyze, document, and monitor processes and workflows to identify opportunities for greater efficiencies and process improvements; creates and maintains process documentation in compliance with best practices and standards.
• Performs other duties as assigned.
Behavior Characteristics:
Must possess excellent communications skills, organized; Possesses excellent technical and marketing-based writing skills in the field of telecommunications; Strong oral and written communication, interpersonal, and team leadership skills; Strategic plan
Skills:
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Bachelor’s degree
Required
Documented experience interacting within Local government agencies
Required
5
Years
3 - Expert
Experience working in Telecommunications field
Required
5
Years
3 - Expert
Excellent customer service and sales skills, with the ability to identify individuals who can initiate an order or influence a buying decision
Required
6
Years
3 - Expert
Strong oral and written communication, interpersonal, and team leadership skills
Required
5
Years
3 - Expert
Business Development skills/management
Required
5
Years
3 - Expert
able to interact effectively with technical experts and leverage complex technologies and concepts into end-user value and application.
Required
6
Years
3 - Expert
Experience producing accurate, thorough, well-organized, and clearly-written proposals/RFPs
Required
6
Years
3 - Expert
Knowledge of business and operational processes; Contract/MOUs processes (negotiations, signing, implementation, payments)
Required
6
Years
3 - Expert
In depth background involving budgetary development, financials analysis and solvency, and compliance and ROI determination
Required
6
Years
3 - Expert
Strategic Planning
Required
5
Years
3 - Expert
Ability to coordinate and design consistent, uninterrupted informational flows and documentation across multi vendor architectures involving...
Required
5
Years
3 - Expert
...critical voice, data, video, and wireless telecom venues.
Required
5
Years
3 - Expert
Successfully interact with all levels of Local government personnel and to clearly understand obstacles and present resulting solutions....
Required
5
Years
3 - Expert
Proficient: MS Word, PMP, PowerPoint, Excel, Visio, paint and drawing, document design and layout, HTML development, Outlook and other messaging
Required
5
Years
2 - Proficient
PMP preferable
Highly desired