POSITION SUMMARY
Bus Person position will be engaged in the support of the F&B Supervisor and Manager in the service of guest in a
restaurant environment by clearing tables of soiled china, flatware, glassware, and utensils and delivery of non-alcoholic
beverages in assistance of restaurant server in assigned station, reset of tables, as well as other duties as assigned.

ESSENTIAL DUTIES & RESPONSIBILITIES
Responsible for practicing, supporting, and promoting Indiana Grand Racing & Casino’s Company-wide culture and
demonstrating Excellent Service Standards at all times. Responsibilities including but not limited to:
 Service of restaurant beverage menu items to restaurant guests including clearing tables of soiled and used china,
flatware, glassware, accessories, and transport to dish area for cleaning, clean table tops, meet guests requests,
sweep under tables, side-work, etc.
 Reset Table Tops per specifications established by management and service of guests appropriate to theme and
experience of the restaurant.
 Responsible, Legal alcohol service, including checking Identification, correct orders per guest requests, refusing
service of alcohol to intoxicated guests, etc.
 Follow steps of service to meet minimum guest expectations in quality, quantity, friendliness and courtesy in a
restaurant environment
 Maintains standards of sanitation, bar and personal hygiene and cleanliness, as well as beverage service techniques
and safety all with regard to the safe handling of food & beverage products for guest’s consumption.
 Display knowledge of all emergency procedures.
 Communicate on a consistent basis with supervisor keeping them abreast of all department activities.
 Ensure that bar and equipment are in good working order and that the work area is clean and hazard-free. Notify
supervisor immediately if bar and equipment are not in good, safe working order.
 Possess the ability to work with Co-workers and Management in a casino restaurant environment, involving high
volume or gourmet, fast paced production in a friendly and professional manner.

MINIMUM QUALIFICATIONS
High School Diploma or GED required. 1 (one) year experience in the Food & Beverage Service Industry as a Restaurant
Busperson or similar position is preferred. The position requires fast paced service, excellent customer service skills and
the ability to read, write, speak and understand English, distinguish letters, numbers, and symbols and be involved in
daily professional communication with co-workers and guests. The position requires math skills and the ability to multi
task, basic food, beverage knowledge, such as (fluid measurements, size, shape, color, glassware, and garnish, flavor,
price, portion size, preparation timing etc.) as defined by hiring management. Must be able to demonstrate and ensure
that daily work performed is conducted within HACCP guidelines. Required to comply with safe and hazard free work
environment practices stipulated in Indiana Grand Casino, County/State/Federal Department of Health and OSHA
policies, procedures and regulations. Position requires employee to be at least 21 years of age, and be certified in Serve
Safe Food Sanitation, Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. This position may
require the employee to hold an Indiana ATC (Alcohol & Tobacco Commission) License This position does require an IGC
(Indiana Gaming Commission) Occupational License. Position requires scheduling flexibility, may be required to work
weekends, holidays, overnight, or overtime, based upon scheduling and business needs.

REQUIRED PERSONAL COMPETENCIES
Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for
promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically
supports, actively promotes and demonstrates superior customer service in accordance with department and company
standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a
professional work environment with management and staff.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Must be able to lift up to 50 pounds, push or pull 150 to 250 lbs on a
pushcart and enter walk-ins of 10 degrees to 140 degrees Fahrenheit with or without assistance. Handle heat from
cooking appliances, glass/ware washing machines. The position also requires normal or corrected vision range, with the
ability to distinguish letters, numbers, and symbols. Ability to stand for duration of shift walk frequently, bend and/or
reach to a height of 6 feet with or without assistance (stand, sit, walk, lift, reach, push, pull, grasp).

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must
be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy
environment. Work is performed indoors and/or outdoors and involves continuous exposure to high and low
temperatures, sunlight, fluorescent light, wet surfaces and noise. Work may entail trained chemical usage and constant
contact with fellow employees and guests. Work is typically in an area, which may be unusually hot, cold, noisy, and may
contain cigar, cigarette, or cooking smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks will be
performed from a primarily non-sitting position (approx 95% standing, walking and 5% sitting). Employees will be
required to navigate safely on potentially slippery floors. Tasks include the maintenance and care of assigned area or any
tasks assigned by senior management.

ACCESS TO GAMING FLOOR
Access to general gaming floor.