About This Role

This position is exclusively open to students in the process of obtaining an academic degree 

 Internship date : May 5th to August 22nd 2025 

Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world-class company and industry leader with projects to which you would be proud to contribute? Come share your passion with us!

The role we are offering you:

By joining our team, you will have the opportunity to contribute to a cutting- edge technology project.

You will be part of the Customer Success team in CAE Flight Operations software solution department. You will have the opportunity to participate a forward- thinking initiative that aims to leverage AI to provide and automate documentation, advice for knowledge, improve reporting, detect patterns, prioritize cases, and appropriately assign. In the later stage, this AI project also aims to enhance user interface to be more intuitive, visually appealing, ensuring for a seamless user experience for case reporting. Personalize customer interactions and evolve for integrations with many other platforms to provide a more cohesive and efficient workflow for users.

You can expect to gain experience for driving operational excellence, strategizing AI integration, and enhancing customer and internal user experience as well as overview of project management.

We are looking for an individual with business analyst mindset, technical background, managerial understanding, and ready for nitty- gritty details and tasks of operations to facilitate the final implementation of the AI feature.

Your key responsibilities during the internship are:

Build the foundations for the enablement of the AI feature to increase internal productivity, and drive for faster resolution to improve of customer satisfaction which includes reviewing the existing processes and documents, and support building our knowledge database fundamentals 

Contribute to the AI integration project by actively participate to tasks related automating documentation, providing knowledge advice, improving reporting, etc.

Work closely with the Customer Success team to understand internal and external workflows and tasks (who eventually will be main internal users of this project’s AI element.)

Design, prepare, and complete for documentation related topics such as the format, structure, storage, distribution, access, version control etc. in preparation towards efficient documentation and knowledge management to build the AI database foundations.

Meet, communicate, and triage with internal teams and external providers or customers to understand the needs and requirements. Collect for ideas and existing materials and enable systematic tracking. Test for solutions based on understanding learned from stakeholders. Coordinate stakeholders for tests and acceptances, and etc.

Ready for roll- out to production, prepare for training materials and communications, facilitate, and possibly lead for all audience training of the solutions (include the step-by-step technical details and business process as required.)

Prepare and provide project summaries and reporting- out based on the different executive needs.

Our ideal candidate has:

Strong analytical skills to understand complex business process and identify areas where the provided AI element can be effectively integrated.

Documentation proficiency and thorough understanding of how knowledge management system works including the understanding for structure, store, retrieve information effectively.

Understanding for information architecture and content management, and with ability to organize and structure information in a way that support easy access and retrieval (by a human- user or technology) and which enables AI system to learn from and apply the correct knowledge in various scenarios.

Technical acumen with solid understanding of technology, particularly the basics of AI in appliances. Flexibility and learning agility to adapt quickly to new tools, technologies, and methodologies as they relate to AI and customer support.

Previous experience in usage of Salesforce, Atlassian (Jira and Confluence), MS Project, etc.is a plus.

Excellent written and verbal communication skills. 

A meticulous eye for details to ensure AI implementations are accurate and meet the specific needs of the business.

Adept at solving problems creatively, especially when it comes to integrating AI into existing workflows.

Strong teamwork skills to collaborate effectively within a cross- functional team and contribute to a positive work- environment.

Understand project management and change management principles to help facilitate the adoption of new AI driven processes within the department/ organization.

Patience and persistency, as the role involve detailed and complex tasks requiring patience and persistency to see project/ task through to completion.

Preferred Education

Pursuing an undergraduate or a master- degree in specialization or related to Documentation and Knowledge Management, Management Science, and Computer Science. 

And with previous internship(s) completed in specialization or related to documentation or knowledge management projects, and customer technical support. 

Location of the internship is Montreal.

Internship will be carried out in hybrid mode.

*All applicants must be legally entitled to work in Canada and must meet the requirements of the Canadian Controlled Goods Program (CGP). All hires will be required to complete, sign and return the Controlled Goods Program form within a week of its transmittal. They must also provide a copy of their passport or birth certificate. All students with a work permit must provide a copy of it and a police clearance certificate from the country or countries where they have resided in the past five years.

*Please take note that if you are on a student, work or international student permit, the delays for the security background check take minimum 16 weeks.

CAE offers:

Salary determined according to the number of years and / or cumulative credits

Flexible schedules and work from home policy

Open concept workspace

Opportunity to work on a variety of projects on a multidisciplinary team

Possibility of permanent employment/extension

STM access on campus

Free parking on site for cars and bikes

Running club and sports activities

Changing rooms and showers

Panoramic terrace open during Summer and Fall

*For all interns hired, we will reimburse the internship costs for up to $250 per intern upon presentation of supporting documents.

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CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As \"One CAE,\" we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.  

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.