Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. C3 Presents creates music festival experiences for millions of fans across the globe, setting the new standard each year for events that are as memorable as they are spectacular, including Austin City Limits Music Festival in Texas, Lollapalooza in Chicago (and seven other countries), and Bonnaroo in Manchester, Tennessee. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At C3 Presents, our people embrace these qualities, so if this sounds like you then please read on! THE POSITION Are you looking for an exciting internship experience? Our paid, part-time Internship Program provides real-world experience for students who are interested in the live entertainment industry. Join the Guest Services team at C3 Presents to be involved with and learn about what it takes to ensure patrons at our festivals have the most unforgettable experiences. Guest Services Production consists of working through the physical and practical elements of the time leading up to and day-of needs at the Festival site. You will be supporting our teams who work across the Festival site: from greeting patrons as they arrive, being a nexus of information, or progressing C3’s sustainability initiatives with Rock & Recycle, Guest Services works across a large swath of the Festival’s operations. In this role one can expect to learn about operational planning, inventory management, digital customer support, and then see all of that work culminate with an onsite active role at Austin City Limits in Austin, TX. This is a part-time position, working 15-20 hours per week. You must have availability to be in the office Tues-Thurs. WHAT THIS ROLE WILL DO + Producing information guides for our onsite Guest Services teams + Managing database files using Notion (setting up folders, creating meeting agendas, and collecting/updating documentation for the upcoming festival season) + Attending meetings and taking notes + Assisting in the Warehouse (able to lift 30 pounds) + Responding to Patron Inquiries using Zendesk + Working as part of the Guest Services team onsite at ACL Fest 2025 PREFERRED QUALIFICATIONS + This role requires you to be in our Austin, TX office Tuesday-Thursday. This is NOT a remote internship opportunity. + Currently enrolled in an accredited College or University. Preferably in a field related to the internship you are applying for + Previous experience preferred (school, internship, or professional) + Creative thinker and problem solver + Excellent verbal, written, and interpersonal communication skills + Must have own laptop to bring to the office + Microsoft Excel, Word, and Outlook skills + Acute sense of judgment, tact, and diplomacy + A strong sense of teamwork and ability to execute programs + Understanding and proficiency with Photoshop encouraged but not required + Preferred interest in music industry + Commit to a minimum of 15 hours or 3 days per week on a part-time basis + Able to lift 30 lbs C3 Core Competencies + Demonstrate integrity in the way you operate in day-to-day business and the way you deal with people + Communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others + Proactively seek solutions to problems. Be enthusiastic and energetic in your approach to your job. Commit to putting in extra effort with a positive attitude. + Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches + Stay composed, confident, optimistic, and in problem-solving mode when the going gets tough + Possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.