Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our District Support Pharmacists (DSPs) play a critical role in cultivating a culture of excellence within each pharmacy worked by acting as a role model for all, demonstrating our Heart At Work behaviors, and setting the bar for the pharmacy team.
Primary Job Duties & Responsibilities:
1. Living our purpose of “Bringing our Heart to Every Moment of Your Health” by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
2. Traveling the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC); overseeing the pharmacy and serving as the Pharmacy Manager’s proxy during bench shifts without overlap
3. Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—WeCARE workflow procedures and utilizing the safety guardrails at every workstation
4. Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
5. Contributing to positive patient experiences by Helping with Heart and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving
insurance and/or medication issues
6. Proactively offering and delivering immunizations to keep patients healthy; engaging and supporting Pharmacy Technicians to learn to immunize
7. Supporting the effective management of pharmacy inventory in all pharmacies worked by following—and guiding the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
8. Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
9. Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients
10. Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step in the patient care journey
11. Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleague
Prescription Fulfillment and Inventory Management - 40% (estimated % of time)
Helps support safe, accurate, and efficient prescription fulfillment by following—and directing the pharmacy team in all pharmacies worked to follow—WeCARE workflow procedures at every workstationExecutes required quality assurance procedures and corresponding responsibility, including verification, DUR, and patient safety event recovery, and reporting obligations; works verification queue following current workflow best practices to ensure prioritization of the most urgent prescriptions while balancing home store and community work, where applicableProactively steps into other workstations (pick-up, drive-thru, drop-off, production) to support patients, the team, and the effective progress of workflow in all pharmacies worked during each bench shift as called for by the digital workstation assignment board and/or real-time business needsExecutes, and ensures entire pharmacy team executes, all inventory expectations and best practices in all pharmacies worked during each bench shift, specifically the timely checking in and putting away of orders, cycle counts, returns to stock, StrongPak, etc.; in addition,Protects cold-chain product integrity by completing required temperature logs and appropriately managing temperature excursionsMaintains oversight of controlled substances, following accurate record keeping and complying with all applicable purchase, receipt, storage, and dispensing laws and regulations which include but are not limited to ordering CIIs via CSOS, checking in controls via CFRx, and storing in a secured location at all timesAttends to BOH of high-shrink items to ensure appropriate check-in, disposition, and dispensing practicesManages vaccine inventory carefully and effectively, to mitigate waste and ensure product is on-hand to meet scheduled and unscheduled patient demandSupports the pharmacy team in maintaining a healthy in-stock level to fulfill prescription orders, including but not limited to ordering, receiving, and classifying medications; order management may include controlled substances and PSE productsFollows, and ensures entire pharmacy team abides by, all state Board of Pharmacy regulations, including but not limited to state-mandated ratios, state-mandated quality assurance reporting where applicable, proper filing of written and electronic prescription and invoice records, and regulatory records box complianceSupports access to care and helps to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Birth Control, etc.) where permissible; Empowers the pharmacy team to provide holistic care at every step in the patient care journeyCustomer Service, Patient Care, and Immunizations - 20% (estimated % of time)
Positions self at pick-up and/or drive-thru (where applicable) to actively ring out patients, provide counseling, offer immunizations and other patient care services, and provide differentiated service when called for by the digital workstation assignment board and/or real-time needs of the business in all pharmacies worked during each bench shiftIs knowledgeable and engaging when talking to patients about our digital and loyalty offerings; welcomes and encourages patients to add front store products to their pharmacy order at pick-up; leads by example and coaches the pharmacy team to do the sameEnsures the pharmacy team is calling the front store for register back-up (as allowed by state Board of Pharmacy guidelines) when patient lines get long; exercises judgment as to when to have pharmacy team members and then front store colleagues open additional pharmacy registers to keep patients movingEngages with prescribers and insurance representatives, and/or supports the pharmacy team in doing so, to resolve barriers to patient care, including prior authorization, formulary changes, copay concerns, etc.Ensures the pharmacy team is answering the phone and/or returning patient phone calls in a prompt and timely manner; answers the phone personally when best-positioned to do so by workflow needsDelivers counseling to patients and caregivers on key elements of pharmaceutical therapy, matters that in the pharmacist's professional judgment are significant, and specific points pertaining to unique patient circumstances, as directed by workflow, register prompts, and/or state regulations.Executes, and ensures pharmacy team executes in all pharmacies worked during each bench shift, all patient care at pick-up prompts and offers, as well as all patient care outreach and burst calls as directed by Patient Care CentralOffers relevant immunizations at the register and by phone to keep patients healthy; ensures pharmacy team does the sameDelivers immunizations by appointment and when requested by walk-ins; follows all immunization program policies and procedures to ensure patient comfort, safety, and privacy during each step of the immunization process; supervises any Tech Immunizers actively vaccinating during the shift to promote safe and appropriate techniquePharmacy Team Leadership and Management - 20% (estimated % of time)
Assumes responsibility for the direct supervision, control, maintenance, and security of the pharmacy, and management of the pharmacy team, when serving as the primary pharmacist-on-dutyQuarterbacks the pharmacy team in all pharmacies worked during each bench shift: leads colleagues to align on the top priorities for the shift and ensures all required work is delegated, followed up on, and completed on time; directs colleagues to rotate and/or change tasks throughout the shift as requiredObserves the pharmacy team in workflow and at the register to ensure all regulations, guidelines, best practices, SOPs, and company standards are followed; provides in-the-moment feedback and coaching when neededEnsures pharmacy team members are starting and ending shifts promptly as scheduled to keep payroll in line with demand; ensures pharmacy team members are taking all meal and rest breaks as required by company policy and state lawDocuments appropriately any pharmacy team member callout or no-show; works with pharmacy team to identify and implement coverage; escalates emergent staffing issues to peers (including Store Manager) and/or leaders to identify adequate coverage to support operationsCompletes required end-of-shift checklist(s) to provide feedback and insight to the next bench PharmacistContributes to a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; builds psychological safety by opening the door for feedback and taking relevant actionActively builds operational acumen by reviewing reporting to derive insights and improve pharmacy performance in partnership with the PM and Rx DLRequired Qualifications
Minimum Required Qualifications:
Active Pharmacist License in the state where the District is located; active Pharmacist License in at least one state when the District covers more than one state Active Pharmacy License in the state in which you are employedNot on the DEA Excluded Parties ListImmunization Certification through an accredited organization (i.e. APhA)Free of pending felony charges or convictions for criminal offenses involving controlled substancesPreferred Qualifications
Education
Essential Qualifications and Functions: The minimum knowledge, skills, and abilities (KSAs) which are absolutely required to successfully perform the job. Be sure to include any required physical attributes of the job. Ensure language “regarding regular and predictable attendance” is an essential function of each job. Essential requirements should also include “any additional tasks as directed by supervisor or manager” e.g., travel requirements, etc.
Essential Qualifications/Functions:
Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
Ability to travel within a reasonable radius to support market staffing as business needs require
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus:
Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation:
Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately
Communication Skills:
Use and understand verbal and written communication to interact with patients and colleagues
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Mathematical Reasoning:
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
Problem Resolution:
Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options
Physical Demands:
Be mobile and remain upright for extended periods of time
Lift, scan, and bag items
Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
Extend hand(s) and arm(s) multiple directions to place, move, or lift items
Control precision; quickly adjust machines to exact positions
Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.
Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
Have the ability to receive detailed information through oral communication
Any additional tasks as directed by Supervisor or Manager
Preferred Qualifications:
1-2 years of related work experience in a pharmacy, retail, medical, or customer service setting
Our diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity, and accountability.
CVS Health is an equal opportunity employer. We value and are committed to the full spectrum of diversity in the workplace, including diversity based on gender, race, ethnicity, disability and protected Veteran status. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodation(s) to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact Colleague Relations team at colleaguerelations@cvshealth.com.
Pay Range
The typical pay range for this role is:
$65.00 - $78.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work. CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.