**CAC Support for VRC (General Clerk) (4645)** Location **Panama City, FL** Job Code **4645** \# of Openings **1** Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=GATEWAYVENT&cws=55&rid=4645) **Old Harbor Solutions** , a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **CAC Support for VRC (General Clerk)** to join our Team in **Panama City.** The General Clerk will provide ID card services to Naval Support Activity Panama City and Naval Surface Warfare Center Panama City Division. **Key Responsibilities:** · Provide ID card services to all personnel assigned to host and tenet commands, other military service personnel, retirees and their dependents, and verified contractors. · Process Common Access Cards (CACs) in accordance with applicable regulations and instructions. · Serve as a Verifying Official on Defense Enrollment Eligibility Reporting System (DEERS)/Real-Time Automated Personnel Identification Systems (RAPIDS) terminal and validate inputted data for accuracy and correctness. · Answer telephone inquiries and assist customers with questions concerning identification card eligibility, application requirements, and associated DEERS inquiries. · Return failed or retrieved CACs to the Defense Manpower Data Center (DMDC) in a timely manner. · Verify and update customer personnel data in accordance with DoD, OPNAV, Bureau of Naval Personnel (BUPERS), and other references, instructions, directives and policy. · Provide support in resetting Personal Identification Numbers (PINs), verifying and updating Public Key Infrastructure (PKI) certificates, etc. · Update DEERS information in accordance with IAW the RAPIDS User Guide, BUPERS INST 1750.10E, and DoDI 1000.13. · Initiate CAC requests and distribute CACs and PINs in accordance with the RAPIDS User Guide. · Verify the identity and eligibility of authorized DoD beneficiaries, issue DoD Identification Cards and perform DEERS updates in accordance with DoD regulations and instructions. **Desired Qualifications:** · Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Microsoft Teams, and SharePoint. · Working knowledge of grammar, spelling, capitalization, punctuation, and military terminology commonly used within office settings. · Working knowledge of standard office equipment such as computers, copiers, fax machines, scanners and other office automation systems. **Additional Requirements:** · Obtain and maintain all required DOD online training and appropriate certifications for operating DEERS/RAPIDS Systems. · A minimum of one year experience in a customer service environment. · HR background in a minimum of one of the following disciplines: Military Pay, Military Personnel, Travel Claims, or Navy Transportation. Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agencies. · Ability to obtain and maintain qualifications to access and manage information up to and including the Controlled Unclassified Information (CUI) level. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.