Job Summary

Observe and evaluate current customer clinical practices, analyze the clinical team’s capabilities, and make strategic recommendations to the customer about the integration of CAD/CAM into their current clinical practices.  Perform instructor led trainings on CAD/CAM products at customer’s site and local branch.

Essential Functions

Responsible for preparing, implementing and revising the CAD/CAM integration process for new and existing customers.

Assist the customer with designing a CAD/CAM software product solution and clinical flow that will suit their needs.

Recommend improvements and upgrades as appropriate.

Act as an ongoing advisor to CAD/CAM customers regarding their technology, software updates and associated products.

Perform various educational and sales related CAD/CAM demonstrations.

Prepare and deliver instructor-led training sessions at customer site and branch on CAD/CAM software and products to include, but not limited to: Dentsply Sirona CEREC, 3Shape Trios, Planmeca PlanCAD, 3D printing, etc.

Assist with the Installation and updating of CAD/CAM software and hardware with assistance from technical support.

Collaborate with the PTC to resolve CAD/CAM software and product issues as necessary.

Coordinate, participate in, and support meetings and activities, (technology events and marketing activities), as requested by the General Manager, Region President, or Corporate Office.

Professionally represent Patterson Companies to branch customers and potential customers, in accordance with company policies and procedures.

Prepare, coordinate and conduct User Group Meetings/CAD/CAM Study Clubs.

Completes all administrative and technical duties (i.e; expense accounts, feedback, reports for pre and post training, etc.) within compliance procedures and policies.

Additional Functions

Ability to remote into customers CAD/CAM acquisition units to help analyze any issues.

Assist in or facilitate the training and integration of CAD/CAM and Sirona 3D for implant planning and CEREC Guide 2.

Deliver CEREC Ortho certification as needed.

Prepare and deliver instructor-led trainings for clinical team (assistants) on CAD/CAM and associated products.

Establish comprehensive plan to promote retention of CAD/CAM systems, monitor customer satisfaction and build a loyalty base for CAD/CAM and associated products. (i.e. CAD/CAM specific customer surveys, newsletters, personal follow up phone calls and emails)

Performs other duties as assigned.

Job QualificationsRequired Qualifications

2-4 years of experience in the dental field.

Dental assisting, or dental hygiene experience is highly preferred.

CAD/CAM knowledge is highly recommended.

Additional dental office administrative experience is recommended.

Travel is required for the Technology Advisor role.

Valid driver’s license and clean driving record

Preferred Qualifications

Specific training in the use of technology related products.

Extensive knowledge of CAD/CAM and associated products.

Excellent presentation skills, including to large groups.

Outstanding problem-solving skills.

Ability to work and contribute to a team environment.

Self-starter who can work independently.

Excellent communication skills, both oral and written.

Demonstrates strong leadership skills, completing tasks in a timely manner with little supervision while guiding individuals toward task accomplishment.

Strong user knowledge of MS Windows.

Strong working knowledge of at least one clinical software application and CAD/CAM software.

Prior experience in the use of and training of technology related dental products and equipment.

Knowledge of dental industry and general practices.

Working Conditions Physical Demand

Lifting or carrying up to 25 pounds on a regular basis.

Sitting/Standing up to 8 hours per day.

Environment Factors:

Operating a computer or other office device (specify device and hours at a time/per day)

Position involves frequent communication with others and requires ability to understand and effectively exchange accurate information

Requires frequent review of training materials.

Travel and On-call

This position requires moderate travel (50%) in a local area

This job description provides general information about this position. It is not intended to be a comprehensive or exhaustive list of functions, responsibilities, qualifications or other requirements. Management may modify this description from time to time, as business needs or the work environment change. Employees who have questions should seek clarification from their manager.