Position Overview
Creation of computer aided design diagrams at an advanced level for the National Operations Division while ensuring a high level of accuracy, and the utmost in client satisfaction.

Key Job Responsibilities
CAD Design 
Design and create floor plans using computer-aided drafting software, maintaining PCMA and CAD Department design and drawing standards.  Update current drawing database.  Provide diagrams for staff, and client review, and for venue and Fire Marshal approval.  Ensure that a high level of quality is maintained on all projects

Technical Support 
Utilize computer skills and knowledge of current release of AutoCAD to complete detailed room layouts.  A thorough understanding and efficiency of the CAD Department’s drafting and design standards.  A strong knowledge of design, scale, and proportions to aid in the creation of the diagrams.

Customer Service 
Provide outstanding customer service by establishing excellent working relationships with clients, (i.e. association representatives), company employees (i.e. account executives, project managers, sales managers), and all related project staff (i.e. event coordinators, etc.).

Time Management 
Manage multiple projects to completion.  Work at a high level of efficiency under extreme deadlines.

Communication 
Frequently contact facilities to speak with Event Coordinator, or another representative regarding room layouts.  When attending site visits or on show site, represent Encore National Operations and the CAD Department in a professional manner.

Job Qualifications
• BA/BS or Associates Degree in Architectural Design or related industry preferred
• Minimum of 2 years of experience in CAD support or related area
• Strong customer services skills
• Excellent organization skills
• Ability to work simultaneously on multiple projects
• Experience with graphic design and layout software such as Adobe Photoshop, Illustrator, CorelDraw, etc.

Competencies
• Communication
• Analytical Thinking
• Concern for Quality
• Exceeds Customer Expectations
• Problem Solving
• Teamwork

Work Environment
Work is performed primarily in an office environment.  When traveling, work will be completed in a hotel environment with limited exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members may use high-end audio visual equipment and electrical components.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.