Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service? Then The Abbey Resort is The Lake Geneva Experience you are looking for! We aim to hire individuals who are ready and committed to People First, Integrity and Excellence by creating memorable experiences in the lives of all we serve. As part of the Abbey Resort family, you are considered to be a ‘transformational agent’ for our guests and ‘the best of the best’! You will have the opportunity to join an incredibly talented team at an all-service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests’ expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations. Every Guest, Every Associate, Every Time! We offer an array of great benefits for all Abbey employees including property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Café Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley. Scheduled hours may vary based on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours in order to properly support overall operations. We’re always ready to lend a helping hand, as such, you would be required to perform other tasks and duties as assigned. If you are ready to come Be The Difference – apply now! Overview What you will have an opportunity to do: Come join our food and beverage team who have the front row seat to providing amazing customer service experiences! Café Latte, the perfect pick-me up when you need it most. The Abbey Resorts very own Café Latte serves Intelligentsia coffee drinks, delicious breakfast treats, and grab-and-go items. Guests can enjoy their daily cup of coffee here or meet up with friends before they head to the pool or the lake. As a barista in Café Latte, you’ll enjoy creating handcrafted Intelligentsia beverages for customers starting their day, preparing food items, and creating long lasting memories for our guests. The ideal candidate can work at a fast pace, have attention to detail, focused on cleanliness and have a great personality. Your role: Greet and serve all guests in a positive and friendly manner. Follow predetermined instructions regarding recipes and quantities, following drink specifications exactly. Properly use the POS system Prepare coffee and food orders effectively as they are received. Be aware of food and product inventory to ensure adequate par stocks. Must follow accepted procedures for equipment operation, product handling and storage. Maintain a neat, organized and sanitary work environment. Work collaboratively with other team members. Properly elevate any problems or complaints to leader on duty. Your Environment: Controlled indoor temperatures. Varied volume levels based on capacity of outlet or activity in lobby area. Standing and walking on hard surface tile flooring, carpet, possibility for wet floors - non-slip shoes a must! Qualifications What are we looking for? The right person will show great customer etiquette, be empathic, outgoing, and should thoroughly enjoy creating excellent experiences for our customers. Someone with an engaging and welcoming personality Someone who is descriptive and can upsell the Café Latte experience Someone who can work under pressure in a fast-paced environment Someone with excellent communication skills Someone with a strong attention to detail Someone who can be on their feet for an entire shift Someone with a flexible schedule that allows them to work weekends and holidays We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.