Mazzone + Position: Cafe Manager + Reports to: General Manager + Salary: $63,000-$65,000 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1383174. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Hospitality is not only in our name; it is the foundation upon which our company was built. Mazzone Hospitality originated over 30 years ago with a small restaurant in downtown Schenectady. Our commitment to customer service over the years has brought us to where we are today as the most prestigious hospitality company in upstate New York. We have two distinct divisions, On/Off premise catering and business dining. Although we are still family rooted, most recently in 2017 we took our company to the next level by partnering with Restaurant Associates, a division of Compass Group North America. Currently we operate within 18 different locations throughout the capital district, and have over 1,000 employees on our team. Nothing is too small when it comes to attention to details. The desire to provide exceptional service is the foundation upon which we will build your experience with us. Job Summary We are seeking a dedicated and experienced Cafe Manager to oversee the daily operations of our cafe. The Cafe Manager’s responsibilities will include managing staff, ensuring high levels of customer satisfaction, administrative and reporting duties, and maintaining the cleanliness and organization of the cafe. The ideal candidate has a strong understanding of cafe operations, excellent interpersonal skills, and significant experience in the hospitality industry. Duties include but are not limited to the following: * Oversee daily operations of the cafe * Train and supervise all front of house staff including, but not limited to, barista staff * Ensure all food and drinks are prepared to a high standard * Provide excellent customer service to enhance customer satisfaction * Weekly schedules for staff and covering/replacements in cases of staff absence * Resolve customer complaints effectively * Maintain high standards of cleanliness and compliance with food and health safety regulations * Conduct daily meetings and hold regular staff meetings to communicate goals, expectations, and updates * Manage inventory and place orders with suppliers as needed * Create and implement marketing strategies to attract new customers * Completing various administrative reports, entering inventory and invoices and completing daily deposits and bank runs. * Overseeing our catering department including creating BEO’s, billing and customer satisfaction. * Updating menus both online and in the café as well as working with our POS system. * Cover for GM in their absence * Other duties as assigned. Qualifications * Proven experience as a Manager or relevant role in the hospitality industry * Strong knowledge of food and beverage preparation and service * Experience with POS systems * Excellent customer service and interpersonal skills * Ability to manage and motivate staff * Strong organizational and problem-solving skills * Understanding of health and safety regulations * Availability to work a mid-morning into evening shift Monday-Friday, weekends and holidays as needed * Ability to speak effectively before clients and employees Associates at Mazzone are offered many fantastic benefits. Both full-time and part-time positions offer the following benefits to associates: + Retirement Plan + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program In addition, full-time positions also offer the following benefits to associates: + Medical + Dental + Vision + Life Insurance/AD + Disability Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_MaxUltimateAndMazzone.pdf) for paid time off benefits information. Mazzone maintains a drug-free workplace About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_MaxUltimateAndMazzone.pdf) for paid time off benefits information.