**The opportunity** Delaware North Sportservice is hiring a part-time Cafe Supervisor to join our Packers Athletic Club team at Titletown in Green Bay, Wisconsin. As a Cafe Supervisor, you will be responsible for leading team members to provide exceptional guest service. If you thrive on excitement and want your workday to fly by, apply now to join the game day action. **Pay** $18.00 - $18.00 / hour Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer . **What we offer** We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: + Weekly pay + Employee assistance program + Training and development opportunities + Employee discounts + Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. **What will you do?** + Supervises the activities of all associates assigned to floor; ensures that breaks occur in a timely manner + Trains new and existing team members, under the direction of management + Handles disciplinary matters and ensures quality employee performance + Greets guests approaching the counter according to GuestPath standards and supplies guest with a menu + Serves food and beverage items in correct proportions, following proper sanitation guidelines + Prepares and sells coffee drinks and smoothies by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso Lungo, caffe latte, and cappuccino + Enforces and adheres to all unit and company alcohol service policies and procedures + Ensures quality, accuracy, and timely delivery of food and beverage orders + Assists team members with service and/or billing issues + Assists the management team with scheduling the team members for the cafe + Verifies proper set-up, service, and cleaning of assigned area throughout shift + Visits with guests to ensure satisfaction; promptly communicates any opportunities to management + Analyzes and resolves all problems with employees, guests, client and the operation, with the assistance of management + Performs opening and closing procedures + Verifies all paperwork is complete and turned in at conclusion of shift + Ensures all workstations, storerooms, bar, host stand, and dining areas remain clean, sanitized, safe and sufficiently stocked; assists with ordering and recommendations when necessary + Maintains cleanliness and safety standards throughout the cafe; follows and upholds all health codes and sanitation regulations + Completes daily point-of-sale reports as requested by management + Adheres to and enforces inventory and labor control measures; performs inventory counts as requested + Performs other duties as assigned **Cashier Duties (if applicable)** + Properly records all transactions via the point-of-sale system and informs guests of the amounts owed + Collects the proper payment for food and beverage items; processes credit card **More about you** + Must be at least 18 years old + High School Diploma or GED required; Associates Degree in Food & Beverage or related field preferred + Minimum of 2-3 years' work experience in front-of-house restaurant or foodservice position required + One-year supervisory experience in restaurant or service environment preferred + Previous experience processing credit/debit card payments using computerized point-of-sale system required; previous experience with MICROS POS preferred + Ability to obtain a Village of Ashwaubenon alcohol operator's license within 60 days of hire date **Physical requirements** + Ability to remain on feet for entire length of shift, constant standing, walking, bending, reaching and repetitive motions + Ability to maneuver between tables and around corners + Ability to lift, balance and move large food trays, weighing up to 50 lbs. + Visual acuity and hearing sufficient to take orders and prepare bills + Majority of time spent alternating between indoor, climate-controlled environment of café and temperature fluctuations of kitchen **Shift details** Day shift Monday to Friday Weekends **Who we are** Delaware North operates concessions, premium dining, and restaurants at the Green Bay Packers' Lambeau Field and Titletown since 2012. At Titletown we manage The Turn, featuring Topgolf Swing Suites, and operate special events including seasonal sledding and ice skating. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.