JOB SUMMARY:

Provides friendly, efficient and accurate cashiering services for customers and employees. Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program

GENERAL REQUIREMENTS:

Must be at least 21 years of age. Must have a high school diploma or GED. Able to obtain Louisiana Gaming License. Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator. General cashiering background or prior money-handling experience required.  Must be able to count money and coins accurately  Must be able to get along with co-workers and work as a team.  Must be able to work any shift as well as fluctuating window times. Must read, write, speak, and understand English. Must be willing to serve customers from a variety of backgrounds. Must be willing to work nights, weekends, and holidays and work overtime. Able to pass mandated regulation and department testing. Must present a well-groomed appearance.

ESSENTIAL JOB FUNCTIONS:

Operates assigned bank or window according to procedure. Verifies previous count sheet from assigned bank or, if window, count sheet from the Main Bank. Counts down bank or window at end of each shift and reconciles to the cage accountability or window impressment. Transfers carts to and from the vault, cage, change banks and poker room. Responsible for the operation of assigned bank or window according to regulations.   Always presents oneself as a credit to Horseshoe and encourages others to do the same. Operates coin wrapping equipment.  Verifies coin transferred from main cage to vault. Greets and welcomes customers with a smile as a company representative. Serves as Caesars Rewards and customer service role model for other employees.  Understands, values, and supports Caesars Rewards program and special events, promotions, and player programs.  Resolves customer issues according to the FOCUS Handling Problem Situations model using Service Recovery tools.  Constantly seeks ways to improve friendly, helpful service and reduce customer waiting time to positively impact department’s customer service ratings.  Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Horseshoe every time.  Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).  Ensures each customer interaction results in increased customer confidence in Caesars Rewards Is knowledgeable about competitors’ programs and can make favorable comparisons.  Promotes and executes customer promotions flawlessly.  Creates and maintains customer accounts using Horseshoe computer systems.  Issues comp in accordance with department comp and guidelines.  Ensures data are accurate and maintains integrity of data. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Performs other duties as assigned.

DEMANDS TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

Must be physically mobile with reasonable accommodation. Able to lift and carry up to 50 lbs. (e.g., bag of coins) approximately 100 to 150 times per shift. Able to stand, walk, stoop, talk, hear, and reach at least 2 feet across a counter. Must have good close and medium range vision with the ability to distinguish between colors. Able to walk and remain standing for 8 to 10 hours with breaks. Able to safely push or pull a cashier cart when fully loaded. Able to differentiate between various denominations of currency, chips, or tokens. Must present a well-groomed appearance. Must have the manual dexterity and coordination to operate office equipment (including computers, jet sorts, and 10 keys), handle currency, tokens, coins, keys, and buttons.

 

WORK ENVIRONMENT:

Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust. Able to work at a fast pace in mentally and physically stressful situations. Must maintain professional composure in all situations (e.g., demanding or threatening customer and during periods of high business volume).

 

CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.