Summary:

Responsible for leading assigned team members in the successful completion of assigned tasks, projects, and job duties.  Perform all Cage Club Rep duties which include, but are not limited to: Making change, cash checks, and sort coins. Operate computer systems to process and verify guest player’s club information, credit and check-cashing activity as well as issuing player card, vouchers, exchanging chips, tokens, and promotional items for cash.

 

Essential Functions and Responsibilities:

Assist with training and developing department staff, as assigned Provide direction to assigned staff and oversee projects assigned to staff Act as a liaison, as necessary, between line staff and departmental leadership to ensure leadership is aware of any challenges with job performance, staffing levels, and/or job tasks Address any escalated situations that may arise with guests Monitor and review the accuracy of transactions involving casino gaming chips, coin, currency, patron’s checks, casino credit, forms, keys and records relating to the casino cage and pit Remain knowledgeable of local jurisdiction gaming laws (federal and state, including Title 31 regulations as well as company internal controls, policies and procedures Report any monetary or procedural discrepancy to the Cage Club Manager in a timely manner Issue and receive funds for chips, tokens, checks, coins and promotional items purchased or won in the casino Issues necessary operating funds to other departments Balance assigned funds and maintain an organized workstation Operate computer, coin sorter, money sorter, office equipment, telephone, and key control system Maintain and complete various gaming and company forms and reports Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations Enroll and create new players club accounts Maintain a working knowledge of the Players Club Program in order to explain in great detail player club benefits and programs to guests Review event calendar and be familiar with current activities/offerings and promotions Print system vouchers and player cards from casino operating system for guests Issue and reset pin numbers for guests    Assist guests with any complaints, comments, and players card discrepancies Held accountable, to a high degree, for the accuracy, thoroughness, and confidentiality of guest information, and departmental records and reports. Provide outstanding guest service in a timely manner to both guests and fellow team members Perform other duties as assigned