Summary:

Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Cage department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges. Perform the duties of a Cage Club Rep as needed.

 

Essential Functions and Responsibilities:

Assist with interviewing, training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned Implement and ensure compliance with policies, procedures, and internal controls Handle and resolve any escalated situations that may arise with guests Monitor and review the accuracy of transactions involving casino gaming chips, coin, currency, patron’s checks, casino credit, forms, keys and records relating to the casino cage and pit Remain knowledgeable of and ensure compliance with local jurisdiction gaming laws (federal and state, including Title 31 regulations as well as company internal controls, policies and procedures Report any monetary or procedural discrepancy to the Cage Club Manager in a timely manner Issue and receive funds for chips, tokens, checks, coins and promotional items purchased or won in the casino Issues necessary operating funds to other departments Balance assigned funds and maintain an organized workstation Operate computer, coin sorter, money sorter, office equipment, telephone, and key control system Maintain and complete various gaming and company forms and reports Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures Enroll and create new players club accounts Maintain a working knowledge of the Players Club Program in order to explain in great detail player club benefits and programs to guests Review event calendar and be familiar with current activities/offerings and promotions Print system vouchers and player cards from casino operating system for guests Issue and reset pin numbers for guests   Assist guests with any complaints, comments, and players card discrepancies Held accountable, to a high degree, for the accuracy, thoroughness, and confidentiality of guest information, and departmental records and reports. Provide outstanding guest service in a timely manner to both guests and fellow team member Perform other duties as assigned