Position Summary

Under direct supervision of the Desert Diamond Casino- Phoenix Cage Shift Manager, repairs and maintains the Cage machines (i.e. kiosk/ATM, currency counters, coin sorter, etc.).  Ensures all Cage equipment and machines are operating at their optimum level, makes all necessary repairs and recommends any replacement of equipment and inventory. 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

Provides excellent guests service to internal and external guests. Troubleshoots and repairs money kiosk/ATM machines. Safeguards casino assets. Maintains an inventory of parts for the kiosk machines. Assists guests when necessary. Monitors and tracks the kiosk machine malfunctions, the cause and the parts involved. Tracks and records all usage and testing. Complies with internal controls, policies and procedures as they pertain to this position. Maintains a good communication with team members and maintains a positive and professional work environment. Maintains confidentiality of all Cage Operations and other sensitive data. Contributes to a team effort and accomplishes related results as required. Performs other duties as required.

Minimum Qualifications

Education And Experience

High School diploma or GED plus one year experience in electronics or Cage machine mechanics; or equivalent combination of education and experience.  Must be 18 years of age or older.  No felony, theft or stealing convictions.  Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:

Knowledge, Abilities, Skills, And Certifications

Knowledge of kiosk/ATM mechanical functions and other Cage machines. Knowledge of basic manual hand tool and repair methods. Knowledge of electronically mechanical troubleshooting of electronics. Ability to work odd hours and be on call for emergency purposes. Ability to communicate, read, and write clearly in basic English. Ability to demonstrate outstanding guest service at all times. Ability to follow instructions and to abide by department and Casino policies and procedures. Skill in operating business computers and office machines, specifically Word and Excel.

Physical Demands

While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The  team member frequently is required to walk.  The  team member occasionally is required to stoop, kneel, crouch, or crawl.  The  team member must occasionally lift and/or move up to 50 pounds.

Work Environment

Work is generally performed in a Casino setting with exposure to second-hand smoke and a high noise level.  Evening, graveyard, holiday and/or weekend work may be required.  Extended hours and irregular shifts may be required.

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