The SHOW comes alive at MGM Resorts International!

THE JOB: 

The primary role of the Casino Cage Supervisor is to guide the cage team in efficiently completing shift operations.  This includes balancing all banks, ensuring compliance with company best practices, and adhering to Federal, State, and local gaming regulations. Additionally, the Supervisor is responsible for delivering SHOW standard guest service to both internal and external patrons. 

THE STARTING PAY RATE:  $27.00 per hour

THE DAY-TO-DAY:

Monitor quality standards within the department, delegate daily tasks, run shift reports, and verify and approve transactions in line with internal control standards

Assist the Casino Cage Manager in balancing the banks at the end of each shift according to departmental variance policies and ensure that all reports and forms comply with Title 31 regulations

Provide excellent customer service, upholding the highest standards of the S.H.O.W. guest service program, address guest complaints, assist with MGM Rewards Member requests and disputes in a professional and timely manner, and oversee the delivery and measurement of guest service in line with the company's core service standards and brand attributes

Supervise and support the MGM Rewards program, MyVegas rewards program, and MGM Rewards Mastercard program; issue FREEPLAY, complimentary play coupons, and adjust tier credits for guests as requested, in accordance with company policies and procedures

Collaborate with workforce management and the Casino Cage Manager to coordinate work schedules, handle vacation requests, and maintain attendance records to ensure adequate staffing levels

THE IDEAL CANDIDATE:

Two (2) years of prior Cash Handling or Casino Operations experience

Must be 21 years of age or older

Nevada State Gaming Registration

Must be able to work various shifts, including weekends and all holidays

Experience in Banking or Finance

The ability to lead a team with effective listening abilities and strong judgment skills

Proficiency in fundamental mathematical skills such as addition, subtraction, multiplication, division, and money handling

Familiarity with Title 31 and understanding of state, federal, gaming regulations

Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

Capable of standing and walking for a majority of the shift

Able to effectively communicate in English, in both written and verbal forms

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally.Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Free meals in our employee dining room.Free parking on and off shift.Healthcare, financial, and time off benefits including 401K Matching. Health & Income Protection benefits (for eligible employees)Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today!