The Opportunity 

Delaware North Gaming is searching for a full-time Cage Supervisor to join our team at Hamburg Gaming in Hamburg, New York. In this role you will oversee all areas of the cage and vault to ensure that all state, federal, and Delaware North guidelines and procedures are being followed. Apply today if you're looking for a new role that offers teamwork and an exciting gaming environment.

 

Hours will vary as the team member will train/work on the overnight shift, day shift, 4 am drop, and both the day and overnight bank shifts. Must be available on holidays and weekends.

Pay

The pay rate for this position starts at $18.00 and is negotiable based on experience.

$18.00 - $20.50 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly payEmployee assistance program Training and development opportunitiesEmployee discountsFlexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

 

 

Responsibilities Lead and supervise a team of associates, providing planning and scheduling of work assignments, and performance development.Participate in the selection and training of new team members, working to ensure they are knowledgeable of laws and procedures.Maintain self-serve kiosks.Assist in the preparation of daily and weekly reports.Cross-train in all facets of cage operations including Drop/Count and Main Bank. Maintain an accurate cash bank and balance money at the end of each shift; investigate all variances and report when applicable. Investigate and resolve customer complaints and issues.Monitor the ticket redemption machines and schedule maintenance as needed.Maintain the supervisor bank transactions daily when necessary.Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.Qualifications Minimum of 1 year supervisory experience in a gaming roleMust be able to handle large money transactions accurately and reconcile vaultSuperior communication and interpersonal skills and the ability to lead in a results-oriented, high volume environment requiredBasic computer skills and knowledge of Microsoft Office requiredMust be able to obtain and maintain a state gaming licenseNo college degree required

Hours will vary as the team member will train/work on the overnight shift, day shift, 4am drop and both the day and overnight bank shifts.

Must be available holidays and weekends.

Physical Requirements Ability to lift 30 lbs occasionally and push a trolly cart with an approximate weight of 75 lbs.Must be able to stand for long periods.Must be able to bend, lift, and crouch as needed.Gaming environment, noise levels may be moderate-to-high, including exposure to second-hand smoke.Shift Details 

Day shift
Evening shift
Overnight
Holidays
Weekends
10 hour shift

Who We Are 

Hamburg Gaming, managed by Delaware North is at the Erie County Fairgrounds in Hamburg, New York., near Buffalo. The property features 940 gaming machines on the main gaming floor and an outdoor gaming patio.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.