Req Id: 421644

 

Accelerate your professional growth and development through career mobility. 

 

AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

 

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The CMS operator’s overall objective is to attract and retain customers by providing outstanding customer service.

Responsibilities\rResponding to alarms and signals following customer protocols and standards as outlinedHandle inbound alarm related telephone calls, dispatching authorities as requiredProvide after-hour support:  Troubleshooting, creating, and scheduling service ticketsWork with our customers to check signals, update information and provide reportingActively participate in coaching sessions and complete mid and year-end performance reviewsQualifications\rMust be available to work 10 hour shifts in a 7 week rotation (Monday thru Sunday) At least six months’ customer service experience preferredAbility to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needsStrong customer service, analytical, and decision making skillsIntermediate computer skillsSuperior attention to detailAbility to work independently and as a member of a teamSecurity experience an asset

 

#referral

 

 

Additional Information: 
Application Deadline: 02/21/2025 
Position Type: Union 
Position Level: Unifor Local 7 
Job Status: Regular - Full Time 

Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)
Job Location: Canada : Manitoba : Winnipeg 

 

 

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential. 

 

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

 

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Created: Canada, MB, Winnipeg

 

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