Responsibilities

Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions. Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution. Accurately entering data into the order entry system to facilitate seamless order processing. Adhering to standard work practices to ensure professional and consistent service delivery. Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers. Proactively addressing and resolving customer issues, including order fulfillment and information requests.

 

Requirements

3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. Basic competency in Microsoft Suite (Outlook, Word, PowerPoint). Previous experience with SAP or other Order Management Systems is advantageous but not mandatory. Familiarity with Salesforce.com is a plus but not required.