One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
The Call Center Agent reports to our Call Center Team Lead and is responsible for handling inbound and outbound calls with our prospective customers, always taking a friendly, professional and ethical approach. The Call Center Agent will follow a script to determine the potential customer’s need for our products and services, while building excitement and urgency to partner with Window Nation. Core Role ResponsibilitiesHandle a high volume of inbound and outbound calls, setting appointments for our sales teamExercise judgment and make timely decisions to promote smooth workflowOvercome customer objections to maximize the quality and quantity of sales appointmentsManage appointments for the sales team including rescheduling, and cancelationsAdhere to a proven script to set customer sales appointmentsMake decisions on lead eligibility by qualifying lead requirementsEnter data in our system with the highest level of accuracyBasic QualificationsHigh School Diploma, GED, or equivalent1+ years in a food service or customer service-oriented fieldPreferred QualificationsProficiency in Microsoft OfficeExperience with MS DynamicsProven ability to be successful in a fast paced, dynamic environment1+ years of telemarketing experience Availability between 8:00 AM to 8:30 PM and on weekendsWindow Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.