Welcome page Returning Candidate? Log back in! Call Center Agent Job Locations US-TX-Richardson Requisition ID 2024-1317464 Category (Portal Searching) Administrative Business Unit AUS Overview

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

Allied Universal® is hiring a Call Center Representative at our Service Assurance Center (SAC) in Richardson, TX. The Call Center Representative handles a high volume of both inbound and outbound calls. Allied Universal’s Service Assurance Center (SAC) is a call center that operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of all post locations and accurate pay for officers. Service Assurance Center Specialists also assist with Post Watch™, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of searching for a replacement guard. This position may require working on holidays if they fall on your regularly scheduled workdays. This is a full time, in office role that requires weekends. 

 

PAY: $17.00 per hour

 

SCHEDULES AVAILABLE FOR CALL CENTER REPRESENTATIVE (full time, 40 hours per week):

Morning shift (6:30am - 3:00pm, with a 30 minute unpaid meal break) Evening shift (2:30pm - 11:00pm, with a 30 minute unpaid meal break) Overnight Shift (10:30pm - 7:00am, with a 30 minute unpaid meal break)

Training Schedule: 6:30am - 3:00pm, Monday-Friday for the first 2 weeks

 

RESPONSIBILITIES:

Identify scheduled shifts where an employee has failed to log in/out and adjust schedules to reflect actual service hours of employees in real timeCreate attendance exception records based on changes to schedules where appropriateMonitor safety check calls and respond to emergency situations by contacting appropriate personnel and documenting with incident reportsNotify account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedulesHandle local office calls during normal office hours and transfers calls to appropriate personnelReceive after-hours call forwarding from all Allied Universal offices and take appropriate action

QUALIFICATIONS:

High School diploma or equivalentMust have a minimum of 1 year of consecutive and verifiable work experience in the customer service fieldBasic proficency with Excel, Outlook, and Microsoft TeamsPossess excellent customer service phone etiquette skillsNavigate a web-based system, while assisting callersWork in a team environment and work independentlyWork in a fast-paced environment and multi-task with accuracy

PREFERRED QUALIFICATIONS:

Prior high volume call center experience with both inbound and outbound calls 

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

 

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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