**Overview** In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities. CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more! **Responsibilities** **Are you a compassionate communicator with a knack for problem-solving?** Franciscan Health System is seeking caring and dedicated individuals to join our dynamic Contact Center team! **This isn't just a call center job; it's a chance to make a real difference.** You'll be the first point of contact for patients, visitors, physicians, and staff across all our hospital campuses, providing essential support and guidance. You'll handle a variety of calls, from routine inquiries to urgent situations, ensuring everyone receives prompt and compassionate assistance. **What you'll do:** + Answer inbound calls, providing excellent customer service and following established procedures. + Respond efficiently to critical codes and alarms, taking swift and appropriate action. + Maintain accurate databases and report any technical issues. + Uphold the highest standards of confidentiality. + Contribute to a positive and supportive team environment. **Qualifications** **What we offer:** + **Meaningful work:** Make a direct impact on the lives of patients and healthcare professionals. + **Growth opportunities:** Develop your skills and advance your career within a respected healthcare system. + **Supportive environment:** Work alongside a dedicated team committed to providing exceptional care. + **Competitive compensation and benefits:** We value our employees and offer a comprehensive benefits package. **No experience? No problem!** While six months of call center experience is preferred, we value your skills and willingness to learn. If you possess strong communication skills, a positive attitude, and a commitment to excellence, we encourage you to apply! **Pay Range** $17.93 - $24.66 /hour We are an equal opportunity/affirmative action employer.