Tasks and Responsibilities: Answer inbound telephone calls. Make outbound telephone calls related to customer follow-up. Respond to client emails and chat messages. Work within our core Customer Relations Management (CRM) system. Work with the Microsoft platforms (Teams, Outlook, Word, Excel) Upsell company products and services, where applicable Perform general administrative tasks Build customer rapport by showing empathy and compassion, when appropriate Requirements: Able to work independently on special projects, as assigned Proficient with computers and able to multitask Able to sit for long periods of time Be a Team Player – Able to work with different personality types to accomplish set goals 2+ years of quality customer service experience via phones, and emails. 40­-50 hours a week, with seasonal Saturday work hours Experience with texting & chat platforms a plus. Benefits: Hourly Rate $17-20/hour based on experience Do you want to work with your friend? We offer a referral bonus!   Affordable health care packages that include medical, dental, vision, short-term disability insurance, and MORE!   401K, 9 Company Paid Holidays, including your birthday off, and PTO