Description

Staff Management | SMX is immediately hiring Call Center Agents to provide high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, billing issues, technical issues or general map questions. Call Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available resources. Since this is a remote position, all applicants must have their own computer to be considered for the role.

Training: The initial training for this role will be conducted onsite at 2915 Newport Gap Pike, Wilmington, DE 19808 for the first 4-6 weeks employment and take place Monday - Friday, 8:00AM - 2:00PM.Shift Hours: After training, the shift schedule will change to Monday-Friday, 10:30AM - 6:00PM.Bilingual Applicants: Applicants that speak 2 or more languages are eligible for the top end of the pay range ($18.50). 

Perks & Benefits Weekly paychecks Medical / Dental Insurance Paid Time Off $18.00 - $18.50/Hour Employment Type & Shifts Full Time Temp to Hire 1st Shift 2nd Shift Job Responsibilities

Adhere to the Privacy Act as it relates to the confidentiality of information releasedMust maintain up-to-date knowledge of the Illinois Tollway regulations and policiesUpdate customer accounts with accuracy and maintain appropriate documentation of phone inquiriesUtilize a Tollway application that immediately processes credit card payments to accounts while speaking with the customerMake recommendations according to customer's needs. Ability to empathize with and prioritize customer needsAll payments and adjustments must be posted to customers accounts in accordance with procedures for each of the I-PASS and Violation Enforcement System databasesGather data from customer and other resources as needed for problem-solving and communicate to customerOpen, split and close customer I-PASS accounts in accordance with training guidelinesNavigate between three (3) or more systems and tools to assist and service customersWill be required to complete program training, as warranted, and successfully implement that knowledge in day-to-day operationsAny other duties as deemed necessary by supervisor

QUALIFICATIONS:

High School diploma or equivalent requiredMust be able to speak English clearly and professionally1 to 2 years call center experience preferred1 to 2 years customer service experience requiredBilingual English/Spanish a plusMust be able to type a minimum of 25 words per minute with at least 90% accuracyMust have intermediate computer skills and the ability to navigate through multiple data screensMust have excellent communication skills and be able to multi-taskMust pass all assessments or test associated with position

Associate Requirements HS Diploma or GED Background Check Drug Test The hourly rate for this position is anticipated between $18.00 - $18.50 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at .