Our client, a leader in the healthcare industry, is seeking a Call Center Agent to join their team. As a Call Center Agent, you will be part of the customer service department supporting the needs of consumers and providers. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a commitment to customer satisfaction which will align successfully in the organization. **Job Title:** Call Center Agent **Location:** Livonia, MI **Pay Range:** $16 per hour **What's the Job?** + Answer incoming calls from consumers, including the general public and prospective enrollees, while adhering to all performance standards and confidentiality policies. + Provide information regarding the Medicaid Newborn process, Good Cause, and Presumptive Eligibility for children. + Track and document all inquiries using the applicable systems to ensure accurate records. + Facilitate the fulfillment of caller requests for materials via mail, email, or download. + Transfer or refer consumers to appropriate entities according to established guidelines and escalate calls or issues as needed. **What's Needed?** + No prior experience required; we welcome entry-level candidates. + Strong communication skills, both verbal and written. + Ability to work collaboratively in a team environment. + Willingness to learn and adapt to new processes and systems. + Commitment to maintaining confidentiality and privacy standards. **What's in it for me?** + Opportunity to gain valuable experience in a dynamic call center environment. + Work with a diverse team dedicated to helping others. + Regular training and development opportunities to enhance your skills. + Consistent work schedule from 8:15 AM to 5:00 PM, Monday through Friday. + Be part of a mission-driven organization that makes a difference in the community. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.