Join Forbes’ 2024 Best Employer for Diversity
If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training.
Job opportunities
Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits sellingBilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional productsBilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional productsMust-have qualifications
A minimum of two years relevant work experience.{OR} A minimum of two years post-secondary educationSales only: Property Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)Fluent in Spanish and English (verbal and written)Training starts:February and March 2025
Schedule: Most schedules will include a weekend day and evening hours after completion of training
Work from home office requirements
Designated workspace free from noise and other distractionsHigh-speed internet at your expense unless otherwise required by lawComputer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)All Progressive hardware you receive needs to be connected to a surge protectorCompensation
$20.25 or $21.50 per hour depending on the role you are selected forGainshare annual cash incentive payment up to 8% - 16% (depending on position) of your eligible earnings based on company performance An additional 10%when you work evening or weekend hours Performance-based rewardsAdditional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual roleBenefits
401(k) with dollar-for-dollar company match up to 6%Medical, dental vision, including free preventative careWellness mental health programsHealth care flexible spending accounts, health savings accounts, life insurancePaid time off, including volunteer time offPaid unpaid sick leave where applicable, as well as short long-term disabilityParental family leave; military leave payDiverse, inclusive welcoming culture with Employee Resource GroupsCareer development tuition assistanceEnergage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes Values, Work-Life Flexibility, Compensation Benefits, and Leadership.
Equal Opportunity Employer
For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page athttps://www.progressive.com/careers/how-we-hire/faq/job-scams/
Join Forbes’ 2024 Best Employer for Diversity
If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training.
Job opportunities
Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits sellingBilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional productsBilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional productsMust-have qualifications
A minimum of two years relevant work experience.{OR} A minimum of two years post-secondary educationSales only: Property Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)Fluent in Spanish and English (verbal and written)Training starts:February and March 2025
Schedule: Most schedules will include a weekend day and evening hours after completion of training
Work from home office requirements
Designated workspace free from noise and other distractionsHigh-speed internet at your expense unless otherwise required by lawComputer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)All Progressive hardware you receive needs to be connected to a surge protectorCompensation
$20.25 or $21.50 per hour depending on the role you are selected forGainshare annual cash incentive payment up to 8% - 16% (depending on position) of your eligible earnings based on company performance An additional 10%when you work evening or weekend hours Performance-based rewardsAdditional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual roleBenefits
401(k) with dollar-for-dollar company match up to 6%Medical, dental vision, including free preventative careWellness mental health programsHealth care flexible spending accounts, health savings accounts, life insurancePaid time off, including volunteer time offPaid unpaid sick leave where applicable, as well as short long-term disabilityParental family leave; military leave payDiverse, inclusive welcoming culture with Employee Resource GroupsCareer development tuition assistanceEnergage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes Values, Work-Life Flexibility, Compensation Benefits, and Leadership.
Equal Opportunity Employer
For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page athttps://www.progressive.com/careers/how-we-hire/faq/job-scams/