Primary Responsibilities Include:

Serve as daily internal contact for order management and associated inquiries

Assist with special projects as necessary

Manage incoming emails from varying internal sources

Generate clear, consistent communication to internal and external team members regarding status and requirements of programs

Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff

Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)

Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions

Prioritize orders and/or projects, including prompt expediting of emergency requests

Maintain and distribute various reports as needed to ensure daily requirements are met

Experience/Qualifications:

1-2 years of customer service or CALL CENTER experience

Excellent organization, writing, and verbal communication and interpersonal skills

Excellent knowledge of Microsoft Office Suite products (Word, Excel, and Outlook)

Experience with AS400 or similar database systems would be beneficial