Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!

Deposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.

Must be able to attend in-person training in Jupiter, Florida for at least 45 days

Remote Work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occassional in office meetings/trainings.

Intial Training will be in Jupiter, Florida

Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) speaking representatives of $18.00 per hour

IDEAL CANDIDATES SHOULD HAVE A MIMIMUM OF 2 YEAR TECHNICAL CUSTOMER SERVICE CALL CENTER EXPERIENCE IN A B2B ENVIORNMENT.

RESPONSIBILITIES:

Identify customers' needs, clarify information, provide direct support or guidance toward to resolutionTackle a variety of problems in technical systems with skill and accuracyCreate cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next levelWillingness and Ability to be cross trained in other areas of the departmentConsistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalentMinimum of two (2) years of work experience in a Technical Customer Service Call CenterStable work history must demonstrate each of the following:Strong understanding of customer service and customer relationsHighly motivation and strong desire to learnAbility to exercise good judgment and decision-makingFamiliarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systemsEffective written and oral communication skillsAble to assess and evaluate situations effectivelySkilled in identifying critical issues quickly and accuratelyAble to write informatively, clearly, and accuratelyProblem solving and analytical skillsAbility to work in a team environment

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Experience in a technical support role, or other technical experienceAssociate’s degree in information technology, Computer Science, or a related fieldBasic understanding of software/hardware troubleshootingExperience in Service Now and TalkDeskExperience in retail cash offices

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.