Apply Job Type Full-time Description

 

Peak Dental Services is growing, and we are looking to hire a full-time Call Center Customer Service Representative for our team. This is a Monday-Friday job with regular business hours. Enjoy a call center/customer service job with weekends and evenings off.

Dynamic Call Center Customer Services Representative with experience in a fast-paced inbound and scheduling environment. We answer inbound phone calls for our extensive network of dental offices and schedule new patient appointments for general and specialty dental appointments.

Hours:

Monday-Friday between the hours of 7 am-5 pm (8-hour shift)

Responsibilities include:

Answer all inbound new and existing patient calls, schedule appointments, transfer calls to appropriate office personnel, and coordinate communication between business units.Critical thinking skills, decisive judgment, and working with minimal supervision.Sales-minded individuals who can convert new patient calls into visits to our dental practices.Must be able to work in a fast-paced environment and take appropriate action while providing a high level of customer serviceSchedule new patients in multiple dental systems.Update patient account informationConsistently meet call quality standards and call center KPIsAnswer and route patient questions in a professional and patient-centric manner

Benefits:

MedicalDentalVisionVoluntary STD-LTDLife InsuranceHoliday PayPTO401K matchEmployee discount

About Peak Dental Services

Peak Dental Services was founded in 2008 by a dentist from small-town Minnesota, Dr. Douglas Peak, and his son A.J. Peak, a Kellogg School of Management MBA and former McKinsey and Company consultant. After a few 14-hour work days, they realized they needed help if the company was going to continue growing successfully. However, they weren’t willing to settle for just anyone; the team behind Peak Dental Services comprises individuals with a good understanding of the dental industry, including recruiting, marketing, finance, customer service, and training.

Requirements

1+ years of recent (in the last 12 months) experience as a Call Center Representative or in an administrative roleMinimum Typing Speed: 40 WPMMedical setting experience preferred but not requiredStrong written and verbal communication skillsPassion for providing a high level of customer service