Description We are seeking an Ophthalmology Call center Customer Service Representative that will serve as the face and voice of the company during a customer’s initial interaction, setting the tone for an exceptional service experience. This role plays a key part in conveying our unwavering commitment to delivering the highest level of professional care and support. The ideal candidate will demonstrate an outgoing, approachable, and professional demeanor while addressing customer needs promptly and accurately. Key Responsibilities: + Use a welcoming, friendly tone to engage customers and make a positive first impression during calls or other communications. + Schedule client appointments efficiently, matching them with the appropriate team member or specialist. + Follow up on warm leads to drive client conversions for consultations and service commitments. + Accurately manage call prioritization, directing clients to appropriate departments such as Reception, Billing, or Support Specialists for advanced care. + Verify and confirm appointments, handle cancellations, and follow up on missed bookings to maintain client engagement. + Manage administrative tasks, such as answering multi-line phones, processing forms, managing medical or business records requests, and refilling service requests. + Collaborate with team members to provide seamless support across offices and departments. + Assist with general clerical duties, including filing, faxing, and data entry, while maintaining accuracy and confidentiality. Requirements Qualifications: + Strong focus on excellent customer service and communication, with a customer-first attitude. + Professional, energetic, and personable demeanor with the ability to build rapport quickly. + A self-motivated individual with excellent organizational skills and attention to detail. + Prior sales experience is a significant advantage but not mandatory. + Ability to work effectively as part of a dynamic and collaborative team. + Skilled in navigating a multi-line phone system and performing basic computer tasks, such as typing and data management. + Flexibility to travel between company locations, if required. TalentMatch® ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .