At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

Job Duties

Handles escalated or higher-level inquiries in real-time and follow through to resolution. Demonstrate ability to de-escalate the situation and empathize with the customer.Report on coaching/knowledge gaps that are identified while working escalated inquiresIdentify customer’s needs, conduct necessary research in systems and tools, follow process business rules and guidelines to offer solutions and educate customer where appropriate. Use discretion, as applicable, andIdentify when further escalation to leadership and/or other teams/dept is required.Collaborate with other teams to expedite resolution to issue and/or work through exception situations.Document customer interactions and outcomes completely in appropriate systems.Effectively leverage workflow system to manage inventory and track required information.Build customer confidence by following up and providing regular updates to the customer.Effectively represent the CoreLogic brand by providing exceptional customer experiences.·Meet or exceed established department metrics

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Job Qualifications:

Education, Experience, Knowledge and Skills

HS diploma or GED required2 year technical degree or equivalent work experience preferred3+ years of applicable customer support experience required3+ Years previous experience in a customer support role requiredExperience with Microsoft(Office, Sharepoint), strong working knowledge of SQL preferred

Annual Pay Range:

0 - 0

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/.  Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range. 

CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. ​

CoreLogic is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences. ​ ​

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Please apply on our website for consideration.​

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