City/State: Saint Louis, Missouri Categories: Marketing and Communications Shift: Days Job Status: Full-Time Req ID: 83474 Pay Range: $81,452.80 – $126,339.20 / year (Salary or hourly rate is based on job qualifications and relevant work experience) **Additional Information About the Role** Come join our team as a full-time Call Center Nurse Manager with **_BJC Medical Group located in Creve Coeur,_** this is a rare opportunity to join a great team! + Outpatient + Remote WFH, limited in person requirements + Clinical Call Center Experience preferred + 40-Hours per week + Day Shift + Rotational Call - One full week- Monday-Monday, every 7-8 weeks + Benefit Eligible \#LI-SC2 **Overview** **BJC Medical Group** is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region. Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve. **Preferred Qualifications** **Role Purpose** Responsible for the oversight of contact center services at the hospital with emphasis on clinical quality, physician engagement, operational efficiency, patient satisfaction and new business development. **Responsibilities** + Oversees all clinical contact center services, including nurse triage, transfer center, patient placement and exchange services. Ensures operational success of contact center activities in alignment with department and hospital goals. + Advocates for and provides services in support of referring physicians. Functions as the primary contact for medical directors, physician advisory boards, and staff/referring physicians. + Working together with physician leadership, achieves the highest level of clinical quality, patient satisfaction, and provider satisfaction. + Manages a leadership team to achieve success. Coaches and develops staff. Ensures a high level of employee engagement in an environment of caring and a just culture. Able to manage a department that is largely remote workers. + Manages individual(s) including but not limited to: hires, trains, assigns work, manages and evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership. + Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals. + Achieves performance improvement tools to find creative, collaborative solutions to problems. Works to discover new ways the contact center can support patients, physicians and hospital **Minimum Requirements** **Education** + Bachelor's Degree - Nursing/Healthcare related **Experience** + 5-10 years **Supervisor Experience** + 5-10 years **Licenses & Certifications** + RN **Preferred Requirements** **Education** + Master's Degree - Bus/HC Admin/Nursing/related **Experience** + 10+ years **Supervisor Experience** + 10+ years **Licenses & Certifications** + Cert/Lic in Area of Expertise **Benefits and Legal Statement** **BJC Total Rewards** At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. + Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date + Disability insurance* paid for by BJC + Pension Plan*/403(b) Plan funded by BJC + 401(k) plan with BJC match + Tuition Assistance available on first day + BJC Institute for Learning and Development + Health Care and Dependent Care Flexible Spending Accounts + Paid Time Off benefit combines vacation, sick days, holidays and personal time + Adoption assistance **To learn more, go to www.bjctotalrewards.com/Benefits (https://www.bjctotalrewards.org/Benefits)** *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer