Join Our Team as a Call Center Operator at UPMC St. Margaret! Are you a compassionate and detail-oriented individual with excellent communication skills? UPMC St. Margaret is seeking a dedicated Full-Time Call Center Operator to join our dynamic team in the evening! In this role, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a smooth and efficient experience. If you thrive in a fast-paced environment and are passionate about helping others, we want to hear from you! Responsibilities: + Manage keys and sign-in books for various departments and areas. + Activate the Alert Notification System. + Dispatch Security for emergency support. + Coordinate with cab companies and prepare related paperwork. + Monitor and respond to all codes/alarms (e.g., fire, cardiac arrest, community disaster, etc.). + Handle telephone repairs and log reports. + Answer and redirect incoming calls, provide information, and manage paging systems. + Provide answering services, dispatch emergency messages, and maintain on-call schedules. + Report issues with elevators, ATMs, and payphones. + Assist with parking lot gate and pay station issues. + Support religious services by handling patient requests and emergency dispatch. + Manage pager repairs, replacements, and troubleshooting. + Perform duties in line with UPMC Health System's philosophy. + Make approved overhead announcements. + High school diploma or GED required. + Minimum two-years experience in customer service required, answering service experience preferred. + Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers as well as co-workers on all communication systems in Telecommunications + Must possess proficient typing (40 wpm) and spelling/grammar skills. + The call center operator will type alpha text messages via pagers to physicians, staff members and answering service clients. + Answering service clients, in addition, receive all messages handled by In Touch daily via faxes to their office. + Attends mandatory safety, compliance and other meetings required by Telecommunications and hospital guidelines + Attends in-service and training classes, as required **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**