Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals imaging centers laboratories and post-acute services.
Responsibilities
The Call Center Representative position is the first point of phone customer service contact for our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors by offering customer service communications and appropriate distribution of phone calls tasks & messages. The Call Center Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information verification of health plan eligibility taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Call Center Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals bench marks and quality patient care initiatives per departmental guidelines. This position may have access to third party credit card information and transactional systems (cash registers point of sale devices applications supporting credit card transactions and reports or other documents containing credit card information) from single transactions or a single card at a time.
Qualifications
Minimum
Two (2) years experience or an equivalent amount of experience in a high-volume phone customer service role in another industry/environment
N/A
Excellent interpersonal organizational and customer service skills are essential
Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment
Communicate effectively in the English language in person on the phone & in writing
PreferredTwo (2) years experience in an outpatient setting as a Medical Office Phone Receptionist preferred
Familiarity with an electronic practice management system is preferred
Experience with multi-line phones/ACD phones environment preferred
Medical terminology preferred