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Our client, a mission-based non-profit in Fairfax, is currently seeking a Call Center Representative to join their team!

Responsibilities:

Handle incoming Member Services calls and communicate effectively with members.Address and resolve billing and claims inquiries via phone and email.Update member information in the system including addresses, beneficiaries, and coverage changes.Ensure timely processing of all transactions.

Qualifications:

A bachelor's degree is preferred, but not required.1+ year of hands-on customer service or call center experience required.Medical or insurance call center experience is a plus!Empathetic with strong communication skills.Technologically savvy with a strong ability to prioritize and multitask.

Position Information:

$43K-$50K, depending on experience, with a comprehensive benefits package.Fully onsite for the training period and then transitions to a hybrid schedule of 2x/week on-site. Hours: 8:30am-5pm at the office in Falls Church, VA.Free parking!

A1405097DC-Perm_1739380336 To Apply for this Job Click Here