Bonney Staffing has partnered with a local company that has a culture of care where their associates are inspired to bring their true selves to work each and every day. Through their network of Business Resource Groups, they recognize and celebrate the unique qualities and perspectives of their team and are committed to providing our people with the support they need to grow and thrive in both their professional and personal lives.

 

The Customer Service Representative position in Scarborough, Maine is responsible for being the first point of contact for all associate HR-related phone calls or self-ticketing inquiries. You will record all interactions in the case management system and forward all interactions requiring research or more in-depth analysis/response to subject matter experts. You will also use all navigational tools provided to find answers and inform the supervisor of missing, inaccurate, or confusing documentation. This is a full-time, first-shift position offering temporarily the ability to work from home until July 2024.

 

Customer Service Representative Qualifications: 

High school diploma and 2-3yrs of experience working in an office environment.

Experience in delivery of customer service, preferably related to HR and payroll processes and procedures.

Experience in a high volume customer service call center preferable.

Excellent listening and telephone skills.

Ability to ask relevant questions, clarify incomplete information and summarize key points.

Basic computer knowledge and good data entry skills

Some experience with Payroll operations desirable 

 
Required Skills:

Located in Maine

Have reliable transportation in case they need to go to the office

Must be able to commit to 40 hours/week

Call center experience

Excellent customer service skills

Ability to work multiple applications at the same time

Reliable internet (if internet is lost, expectation is they will go in to the office)

Customer Service Representative Details: 

Schedule: Full time, 1st shift: 8:00 am - 4:30 pm, Monday - Friday

Pay Rate: $18.00/hr

Start Date: ASAP

 

Customer Service Representative Benefits:

Health and prescription coverage (while on assignment through Bonney Staffing)

Benefits offered by the employer once hired permanently

Ask us about our $$Referral Bonus Program$$

 

If you believe you are a qualified candidate for our Customer Service Representative role please apply or contact us today!

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