Kforce has a client that is seeking a Call Center Representative (Broker Team) for a 6-month contract. This is a 100% remote role in any of the states - EST/CST preferred. The shifts available are 9:30-6 or 11:30-8 EST Monday - Friday. Responsibilities: * Provide high quality on-line and telephone assistance to all customers - Member, Small Groups, Commercial Brokers and Medicare Brokers * Provide high quality handling of customer inquiries, via mail, e-mail and on-line inquiries and chat sessions * Resolve inquiries and issues relating to all aspects of commercial member, employer and broker business: Member, Broker and Employer questions and issues regarding eligibility, benefits, claims process, IT Medicare and IT Commercial product questions and various other customer support functions; Employer/Broker questions and issues regarding group credentialing, commissions, member rosters and eligibility, premium bills, premium payments and reconciliation and service-related projects * Make recommendations to management concerning problems, problem trends and process improvement * Maintain an open exchange of information with internal and external customers * Work with Quality Assurance team to understand, track and trend quality performance issues