Customer Support Representative I -  Urbandale, Iowa

Pay Range - $19.00/HR

Bartech has an excellent contract opportunity with John Deere client for a HYBRID Customer Support Representative.  The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Additionally, this role will:

Job Description
Schedule: HYBRID AFTER 1ST WEEK! Support hours fall between the hours of 7am – 6pm, Monday - Friday. Candidates must be available to work any 8hr shift within the 7am-6pm support window. Please note, rotations occur monthly. The training will consist of 2 weeks’ classroom training, and an additional 2-4 weeks of on-the-job training & mentoring with an experienced technician.
Summary: The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction. Duties: Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. Distributes additional product/service/policy information to customers dealers and Deere personnel. Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line. Assists in the promotion of John Deere products/services/programs through special program offerings special mailings and pro-active user contact. Negotiates with customers, dealers, and company personnel to provide the proper policy execution and adequate resolution. Common calls and emails include: General product questions, availability, compatibility Ag, Residential and Commercial Turf, and Golf product issues/complaints Warranty registration, and extended warranty coverage Out of warranty assistance Parts and publications lookups Loyalty Rewards programs. Requirements: Skills in interpersonal communications, negotiation, and conflict resolution. 6+ months experience with customer service / support experience. High comfort level and experience with consumer software applications. Strong computer and troubleshooting skills. Ability to work support hours and occasional holidays to support the business. DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE: Knowledge of agriculture, turf (mowers) and utility vehicles. Prior work experience in Agriculture or Technology dealer channels. Bachelor’s degree in agriculture, Business, Engineering related field, IT or a similar discipline.
For this opportunity, the successful candidate will be directly employed by Bartech Staffing while providing services to John Deere, who is looking for people who are eligible to work in the US and can start immediately. 
 
Bartech is an established and trusted staffing partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have.  
 
Sounds Interesting? Apply today! 
 
Job Location (Additional work locations):
Location: 9505 Northpark Dr Urbandale, IA 50322 (Intelligent Solutions Group Urbandale)