Call Center Representative
Customer Service | Business Development
Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 6,000 team members operate over 790 retail locations in 41 states offering a premium level of customer service. Throughout our continued growth, we’ve remained committed to empowering our customers and our team to achieve their personal and professional goals.
Cellular Sales is not only an incredible opportunity, we also specialize in developing less experienced individuals wanting to achieve a new level of professional success. If you have a proven record of success, a strong work ethic and are looking for a career-defining opportunity, apply now to join our award winning team!
JOB DESCRIPTION
Summary/Objective
Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
Follow up on distributed leadsGenerate store traffic and contribute to the markets successHandle customer inquiries both by phone and textSupport sales force by generating sales leadsFollow communication scripts when handing different topicsResearch required information using available resourcesProvide customers with product and service informationCandidates should be able to take feedback and criticism to improve productivity and characterCompetencies
Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.Adaptability: Being able to adjust quickly and efficiently to constantly changing ideas, responsibilities, expectations, and strategies.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position.
Travel
No travel is expected for this position.
Required Education and Experience
High School diploma or GED
Preferred Education and Experience
Previous office experienceProficient in Microsoft OfficeKnowledge of customer service principles and practicesExperience in a call center or customer service environmentData entry and typing skills (including 10 key)
Essentials
Positive attitudeHigh school diploma or equivalent; college degree preferredMinimum two years of related work experienceEffective communication skillsInterest and understanding of technology products and servicesBusiness ownership mentality
Compensation
The highest in the wireless industry